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I'm having trouble updating my desktop app

I'm having trouble updating my desktop app

AlejandroMoran
New member | Level 2

Hi:

 

I'm running version 8.4.21 on Windows 7. A message of "update needed" (only 16 days left :cry:) appeared, clicked on "update dropbox" and version 16.4.30 tried to get installed.

 

But did not get it. Common installer did not work. Offline installer did not work: it showed "error 2" in the installation tool.

 

Help before 16 days would be much appreciated!!! 🙂

 

Regards.

1 Accepted Solution

Accepted Solutions

Re: Desktop app update issue

AlejandroMoran
New member | Level 2

Hi:

 

Finally, I had to uninstall dropbox (meaning everything is being synced again :sob: :-S), uninstall antivirus, install dropbox again and install antivirus again (which is MCafee, by the way).

 

Thanks for your help.

View solution in original post

5 Replies 5

Re: Desktop app update issue

Mihin
New member | Level 2

I have the same problem, although I dont get any error message, the installer simply don't start. I've tried running the offline installer with admin privilegies but it has no effect. The Dopbox Installer shows for a second in Task Manager and then dissapears.

 

Tried to uninstall old Dropbox but it did not help, only now I'm completly without Dropbox.

 

Best regards,

Mike

Re: Desktop app update issue

Mihin
New member | Level 2

OK, stupid me.

 

I found the problem.

 

I'm using Boxifier and somehow the settings has changed to block Dropbox updates. If you're using Boxifier, please check the settings.

 

Best regards,

Mike

Re: Desktop app update issue

Kora
Dropboxer
Hi Alejandro,

From the error you get I understand that the issue may be related to an incomplete file created in the Program Files folder path location, or to a problem with the PATH environment variable.

Cases like these need to be solved via email because they need a more personalized approach.
So you will be hearing from me soon enough!

Kora 😉

Re: Desktop app update issue

AlejandroMoran
New member | Level 2

Hi:

 

Finally, I had to uninstall dropbox (meaning everything is being synced again :sob: :-S), uninstall antivirus, install dropbox again and install antivirus again (which is MCafee, by the way).

 

Thanks for your help.

Re: Desktop app update issue

Toni_P
Explorer | Level 4

Thanks for the tip!  I had the same problem.  I removed the check box on Boxifier that blocked DropBox Updates and now it works.

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Top contributors to this post

  • User avatar
    Toni_P Explorer | Level 4
  • User avatar
    AlejandroMoran New member | Level 2
  • User avatar
    Kora Dropboxer
  • User avatar
    Mihin New member | Level 2
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