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I'm receiving an error message when using the desktop app, any help?

RCTopCat New member | Level 2
New member | Level 2

bn.BUILD_KEY: Dropbox
bn.VERSION: 11.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 13451
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Superman', pw_dir='/Users/superman', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Superman', pw_dir='/Users/superman', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
real_path=u'/Applications/Dropbox.app/Contents/Resources'
mode=040755 uid=501 gid=80
parent mode=040755 uid=501 gid=80
HOME: u'/Users/superman'
appdata: u'/Users/superman/.dropbox/instance1'
real_path=u'/Users/superman/.dropbox/instance1'
mode=040700 uid=501 gid=20
parent mode=040700 uid=501 gid=20
dropbox_path: u'/Users/superman/Dropbox'
real_path=u'/Users/superman/Dropbox'
not found
parent mode=040755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
real_path='/Applications/Dropbox.app/Contents/MacOS/python'
mode=0100755 uid=501 gid=80
parent mode=040755 uid=501 gid=80
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
not found
parent not found
tempdir: u'/var/folders/0m/j_y3rln506z_2l0xfksyq3r40000gn/T'
real_path=u'/private/var/folders/0m/j_y3rln506z_2l0xfksyq3r40000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyo", line 5493, in main_startup
File "dropbox/client/main.pyo", line 2307, in run
File "ui/common/uikit.pyo", line 512, in create_ui_kit
File "ui/cocoa/uikit.pyo", line 122, in <module>
File "Tungsten/__init__.pyo", line 29, in <module>
File "objc/_lazyimport.pyo", line 76, in __init__
File "objc/_lazyimport.pyo", line 38, in _loadBundle
ImportError: Bundle could not be loaded

1 Accepted Solution

Accepted Solutions

Re: desktop app

Dropboxer
Dropboxer
Hey @morla,
 
Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
 
Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (@RCTopCat).
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

3 Replies 3

Re: desktop app

Dropboxer
Dropboxer
Hey there @RCTopCat,
 
I’d like to put you in contact with one of our specialists to assist you with this error message you’re seeing. If it’s okay with you, I can reach out through our Support channel to the email address associated with your Community profile.
 
Otherwise, if you have already submitted a ticket with our team, please feel free to let me know the ticket reference number (eg. #1234567) and I can follow up from there.
 
Let me know what works for you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: desktop app

morla New member | Level 2
New member | Level 2

I'm having the same issue.

Re: desktop app

Dropboxer
Dropboxer
Hey @morla,
 
Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
 
Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (@RCTopCat).
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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