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I'm receiving an error message when using the desktop app, any help?

I'm receiving an error message when using the desktop app, any help?

RCTopCat
New member | Level 2

bn.BUILD_KEY: Dropbox
bn.VERSION: 11.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
pid: 13451
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Superman', pw_dir='/Users/superman', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='superman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Superman', pw_dir='/Users/superman', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/Applications/Dropbox.app/Contents/Resources'
real_path=u'/Applications/Dropbox.app/Contents/Resources'
mode=040755 uid=501 gid=80
parent mode=040755 uid=501 gid=80
HOME: u'/Users/superman'
appdata: u'/Users/superman/.dropbox/instance1'
real_path=u'/Users/superman/.dropbox/instance1'
mode=040700 uid=501 gid=20
parent mode=040700 uid=501 gid=20
dropbox_path: u'/Users/superman/Dropbox'
real_path=u'/Users/superman/Dropbox'
not found
parent mode=040755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/python'
real_path='/Applications/Dropbox.app/Contents/MacOS/python'
mode=0100755 uid=501 gid=80
parent mode=040755 uid=501 gid=80
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
real_path='/Applications/Dropbox.app/Contents/Resources/lib/python2.7/site-packages.zip/dropbox/client/ui/common/boot_error.pyo'
not found
parent not found
tempdir: u'/var/folders/0m/j_y3rln506z_2l0xfksyq3r40000gn/T'
real_path=u'/private/var/folders/0m/j_y3rln506z_2l0xfksyq3r40000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyo", line 5493, in main_startup
File "dropbox/client/main.pyo", line 2307, in run
File "ui/common/uikit.pyo", line 512, in create_ui_kit
File "ui/cocoa/uikit.pyo", line 122, in <module>
File "Tungsten/__init__.pyo", line 29, in <module>
File "objc/_lazyimport.pyo", line 76, in __init__
File "objc/_lazyimport.pyo", line 38, in _loadBundle
ImportError: Bundle could not be loaded

1 Accepted Solution

Accepted Solutions

Re: desktop app

Daphne
Dropboxer
Hey @morla,
 
Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
 
Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (@RCTopCat).
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

5 Replies 5

Re: desktop app

Daphne
Dropboxer
Hey there @RCTopCat,
 
I’d like to put you in contact with one of our specialists to assist you with this error message you’re seeing. If it’s okay with you, I can reach out through our Support channel to the email address associated with your Community profile.
 
Otherwise, if you have already submitted a ticket with our team, please feel free to let me know the ticket reference number (eg. #1234567) and I can follow up from there.
 
Let me know what works for you - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: desktop app

morla
New member | Level 2

I'm having the same issue.

Re: desktop app

Daphne
Dropboxer
Hey @morla,
 
Upon going to create a ticket for you to put you in contact with our team, I found your open ticket with one of our agents. They have recently reached out to you, please can you check your inbox when you have the chance and I will make sure to pass along your comments here.
 
Also, I'd like to point you both to this thread here and ask if you can try the steps in the solution to see if this helps with your issues (@RCTopCat).
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: desktop app

jmgalindo
New member | Level 2

Hello, Ive got the same issue, I cannot open the desktop app because of this error:

 

Captura de pantalla 2020-08-04 a las 21.53.25.png

 

This is the text file that is generated in dropbox.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 102.4.431
bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
bn.is_frozen: True
machine_id: 9a09011f-8301-5dfd-a8a0-23d9f19a8c44
pid: 765
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='thethinkersproject', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jose Galindo Montero', pw_dir='/Users/thethinkersproject', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/thethinkersproject'
appdata: '/Users/thethinkersproject/.dropbox/instance3'
real_path='/Users/thethinkersproject/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Volumes/Macintosh HD/Dropbox (Mediapro)'
real_path='/Volumes/Macintosh HD/Dropbox (Mediapro)'
mode=0o40700 uid=501 gid=80
parent mode=0o40775 uid=0 gid=80
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
real_path='/private/var/folders/7p/g_x0gcb11cz2jdy8mr4vf2140000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/manager.pyc", line 661, in _try_register_host
File "dropbox/client/main.pyc", line 7149, in check_for_reboot_and_deletedata_flags
File "dropbox/client/main.pyc", line 7141, in _sync_everything_check_for_reboot_and_deletedata_flags
File "dropbox/client/features/sync_everything/gating.pyc", line 280, in allowed_remote_account_delete
File "dropbox/foundation/stormcrow/machine.pyc", line 56, in get_variants_all_accounts
dropbox.foundation.stormcrow.NoStormcrowDataError: No data source object has been specified yet

 

Can someone help me with this???

 

Thanks!

Re: desktop app

Walter
Dropboxer

Hi @jmgalindo; thanks for joining our Community and happy Friday!

 

If you're still having this issue, please try a clean, advanced re-install as this might do the trick. 

 

Keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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