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I'm unable to attach files to emails on my iPad (iOS13). What can I do?

I'm unable to attach files to emails on my iPad (iOS13). What can I do?

ednylund
New member | Level 2

I am using the Dropbox for iPad app. I typically use the native iOS mail app to send emails. Since the update to iOS 13, I have been unable to attach files from my dropbox to emails.

1 Reply 1

Re: I'm unable to attach files to emails on my iPad (iOS13). What can I do?

Walter
Dropboxer

Hello @ednylund - welcome to our Community!

At first, could you walk me through the exact steps you take to see if I can reproduce this on my end?

In addition, can you check if Dropbox has not been set as a location in the Files app if you're using it to send your emails?

[To do this, first open the Files app on your device and press ‘edit’. Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'. ]

Thanks in advance for your reply Ed!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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