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I'm unable to open PDF files when I don't have WiFi?

Explorer | Level 3

Every since I purchased the new iPhone Xs I am not able to view any PDF files on my phone when I’m not connected to Wi-Fi. They are loading with the circle turning around but will not open until I am connected to Wi-Fi. Any suggestions what’s happening?

8 Replies 8
Highlighted

Re: PDF files don’t open

Dropboxer
Dropboxer
Hi Greg, are you trying to download the file on cellular data, or are you using offline files to have the PDF on your device even without internet access?
 
Let me know more so I can assist further.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF files don’t open

Explorer | Level 3

Hi Jay, 

I'm simply trying to open any of my PDF files located in drobox folders. I'm not talking about the offline files available without internet. Before I switched the iphones I was able to view any of my PDF files, wherever I was and now I can only open them while conected to Wi-Fi. And all of the cellurar options within the Dropbox app settings are turned on. I really don't know what's going on. 

Highlighted

Re: PDF files don’t open

Dropboxer
Dropboxer
What is the specific error message you get when attempting to view the PDF files? Can you attach an image of it here?
 
Could you try offlining a file first, while on cellular data, and see if it opens then?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF files don’t open

Explorer | Level 3

No error, file is loading but never loads up. when trying to do offline it says pending, but I can't imagine making all my files available online in order to be able to see them while I'm away from Wi-Fi. That's not how it worked before. 2019-02-05 20.54.21.png

Re: PDF files don’t open

Explorer | Level 3
No, I didn’t get the answers how to correct the issue
Highlighted

Re: I'm unable to open PDF files when I don't have WiFi?

New member | Level 2
New member | Level 2

Your files are probably stored on the drive which you could not access without the internet or a free paypal account with free paypal money, make sure that the files you wish to view are stored on the internal storage of your device.

Highlighted

Re: I'm unable to open PDF files when I don't have WiFi?

New member | Level 2
New member | Level 2
I’m having the same problem since buying the iPhone X. Did you have any luck solving this?
Highlighted

Re: I'm unable to open PDF files when I don't have WiFi?

Dropboxer
Dropboxer
Could you try deleting the Dropbox mobile app, rebooting the phone, and then re-installing it again?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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