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I received an email instructing me to install the desktop app and I'm worried. Any ideas?

rosstap New member | Level 2
New member | Level 2

Anybody else receive an email that appeared to be from dropbox instructing you to install the desktop app on your iMac and then once installed nothing appeared and nothing changed? Worried about malware and fishing.

1 Reply 1

Re: Desktop app

Dropboxer
Dropboxer

Hey there @rosstap - thanks for letting us know about this; could you first check our official domains here: https://www.dropbox.com/help/security/official-domains?

If the email somehow includes links to dropbox.com URLs, dropboxusercontent.com, or refers to Dropbox in some manner, can you please forward the entire email, with complete links, to abuse@dropbox.com?

Unfortunately, screenshots or copy/pasted emails do not contain the information we need to proceed. If you've already forwarded along this information, it's already escalated to our security team. 

There is no need to add any comments. You will not receive a reply, but the links will be analyzed and taken down in a timely fashion, if applicable.  

Finally, if you have clicked on any unknown links, we recommend you follow these tips to ensure your account is as secure as possible:

1. If you haven't done so already, please change your Dropbox account password, which you can do by clicking the link below and following the on-screen prompts: 

https://www.dropbox.com/account/security

Please note: We highly recommend strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.

2. Change the password to the email address you use for your Dropbox account. Again, choose a strong password that you don't use for any other service (including Dropbox). 

3. For added security, we always suggest that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device.  

4. Review the latest apps and devices linked to your account and unlink anything that looks unfamiliar to you by clicking the "X" by it: 

https://www.dropbox.com/account/connected_apps

 5. Review your list of shared folders to make sure that the right folders are being shared and with the right people. Unshare any folders that you own but don't want shared:

https://www.dropbox.com/share

6. Review any links to files in your account. Disable any links you do not want active:

https://www.dropbox.com/share/links

 7. If you use the Dropbox mobile app on your smartphone or tablet, set a passcode that will be required every time the app is launched. To learn more, please see:

https://www.dropbox.com/help/mobile/passcode-phone-tablet 

In general, we encourage our users to always follow good security practices to protect their entire computer(s) while it's a good idea to require a password to log in to your account, and to resume from sleep, screen savers, and lock screens.

I hope this information helps and apologies for the lengthy response. If you have any questions, please let me know!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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