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I sent some referrals but some of my friends are not getting the invite's email. Any clues?

I sent some referrals but some of my friends are not getting the invite's email. Any clues?

markderbyshire
Helpful | Level 5

I have sent several invitations and they are showing as sent, but my friends have not recieved them, they have checked their spam folders.

Thanks in advance mark

1 Accepted Solution

Accepted Solutions

Re: I sent some referrals but some of my friends are not getting the invite's email. Any clues?

markderbyshire
Helpful | Level 5

Hi

Thanks for your reply.

They did arrive in the end and have now been sorted

regards Mark

View solution in original post

3 Replies 3

Re: I sent some referrals but some of my friends are not getting the invite's email. Any clues?

Lusil
Dropboxer

Hey there @markderbyshire, thanks for checking in with us. 

 

Could you double-check the status of the referrals from your Plan tab and send me a screenshot of them (without any personal info)? 

 

Also, could you ask the users that you sent the invitations to if they are looking at the relevant email address?

 

Let me know what you find, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I sent some referrals but some of my friends are not getting the invite's email. Any clues?

markderbyshire
Helpful | Level 5

Hi

Thanks for your reply.

They did arrive in the end and have now been sorted

regards Mark

View solution in original post

Re: I sent some referrals but some of my friends are not getting the invite's email. Any clues?

Lusil
Dropboxer

Thanks for keeping me in the loop and glad to hear that you were able to resolve your concern in the end, @markderbyshire!

 

If anything else comes up in the future, just give us another nudge. 

 

In the meantime, I hope you have a lovely weekend ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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