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I unlinked my computer and when relinking, the app created a new Dropbox folder. Any help?

I unlinked my computer and when relinking, the app created a new Dropbox folder. Any help?

New member | Level 2

Hi There,

 

I have a kind of similar problem in that I mistakenly unlinked my computer rather than another device but when I tried to reconnect/log back in it redownloaded the software and created a new drop box area ... which I didn't want.

 

Simon

1 Reply 1

Re: I unlinked my computer and when relinking, the app created a new Dropbox folder. Any help?

Dropboxer

Hey there @SimonHartley, I hope you're well today!

 

I've just moved your post here as it seems that you were having a different issue as what the OP described.

 

Just to clarify with you, is the issue due to the folder being created in the wrong location? 

 

If the folder is in the same location as the old Dropbox folder, to prevent you having to resync all your files I can suggest pausing sync and copying over the content of the old Dropbox folder into the new one.

 

I'd suggest a copy rather than moving just to make sure that everything goes smoothly and that you have a backup of the files just in case.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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