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I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

DrGiladi
Explorer | Level 3

Last week, I got an error message from Dropbox stating that my iOS is no longer supported and it needs to be 10.10 or higher. Ever since I upgraded my iOS to 10.10.5, the dropbox app is now gray. And when I try to sign in, it says only upto 3 devices are supported. But I know that devices prior to March 2019 are still OK and do not meet the max 3 device rule. And I haven't added any new devices. 

1 Accepted Solution

Accepted Solutions

Re: I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

Daphne
Dropboxer
Hi there @DrGiladi, I’m sorry to hear you are having this issue.
 
As we would need to discuss account specific info we would need to move over to our Support channel. Upon creating a ticket for you, I located an already open ticket associated with the email address you have linked to your Community profile. I have made sure to pass along your comments here to the agent handling your case. 
 
They will be in touch with an update as soon as possible - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Re: I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

Daphne
Dropboxer
Hi there @DrGiladi, I’m sorry to hear you are having this issue.
 
As we would need to discuss account specific info we would need to move over to our Support channel. Upon creating a ticket for you, I located an already open ticket associated with the email address you have linked to your Community profile. I have made sure to pass along your comments here to the agent handling your case. 
 
They will be in touch with an update as soon as possible - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

DrGiladi
Explorer | Level 3

Still not fixed!

Re: I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

DrGiladi
Explorer | Level 3

Giladi2.pngGiladi.png

Re: I upgraded my iOS from 10.9 to 10.10.5. Now I can't sign in

Daphne
Dropboxer
Hey again @DrGiladi,
 
I can see that the agent handling your case recently sent you a reply. Due to the nature of the account specific details being discussed, I’d recommend keeping this discussion ongoing through our Support channel. Please check your inbox at your earliest convenience and let the agent know if you are having any issues with what you are discussing. 
 
Sorry I can’t be of much help here!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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