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I was accidentally signed up for a free trial, but I don't want it. What do I do?

New member | Level 2
New member | Level 2

My friend went to sign up for a free trial but was in my account.  It used my email address in the first screen.  Noticed it an hit the back button but could not change anything.

 

Now when I try to login to my dropbox it wants me to finish the free trial info.  I don't want a free trial since I have an account.

1 Accepted Solution

Accepted Solutions
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Re: Can't sign in....free trial

Dropboxer
Dropboxer

Thanks for pointing that out @Mark - I just wanted to make sure that the Trial had not been initiated at the time. If it was, Cathy would be able to see the cancel button normally. 

 

@cathyroe1: If you don't see this please let me know and I'll reach out to you via email to work on this together. 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
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Re: Can't sign in....free trial

Dropboxer
Dropboxer

Hey Cathy ( @cathyroe1) - sorry to hear that!

 

You should be able to cancel the trial from your account's plan tab. Do you see the "Cancel" button on this page? 

 

Let me know what you find! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Can't sign in....free trial

Super User II
Super User II
Walter - that wont work though will it as the trial has not actually been started (which was the point of the message?)

 


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Highlighted

Re: Can't sign in....free trial

Dropboxer
Dropboxer

Thanks for pointing that out @Mark - I just wanted to make sure that the Trial had not been initiated at the time. If it was, Cathy would be able to see the cancel button normally. 

 

@cathyroe1: If you don't see this please let me know and I'll reach out to you via email to work on this together. 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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