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IOS 14 has messed up file integration with Dropbox - Content Unavailable

IOS 14 has messed up file integration with Dropbox - Content Unavailable

ProHome
Helpful | Level 6
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Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavailable - The folder contents could not be displayed because of an unknown error".

I have tried turning off and on the share option in Chrome, I've tried clearing the cache on Dropbox and Chrome, I've uninstalled the app and reinstalled the app (both Dropbox and Chrome).  I've rebooted several times. 

I do notice it is not working with Google Drive either, says the same thing.  So I'm wondering if it is an iPad ios issue or something changed for 3rd party systems with the new ios update?

42 Replies 42

jmeckler
New member | Level 2
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I have the exact same issue. Just started happening to me as well! Can’t access any of my files vis the files app for Dropbox.

Walter
Dropbox Staff
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Hey @jmeckler, sorry to hear about this.

Have you tried toggling Dropbox off from the Files app's locations and then back on?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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jmeckler
New member | Level 2
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Yes - I cleared cache, uninstalled and reinstalled and it didn’t work. I rebooted phone and it worked but it would lag after I attached a file via email. I rebooted once more and seems to be ok. I’m on latest app and iOS 14.6 on a 12 Pro.

I think this is a Files issue not Dropbox because I had same issue with other 3rd party cloud apps.
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    jmeckler New member | Level 2
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    Walter Dropbox Staff
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