IOS - Dropbox & outlook integration

[Naskar]

Hi,

I’ve just recently noted that my dropbox storage account in outlook had gone.

When I try to add it again I already get a “duplicated account” error. However, I can’t see my account on preferences, neither I can add dropbox files to a new email...

I’ve tried removibg all apps integration (in dropbox.com) but it doesn’t work...

Any ideas?? Thanks!!

[Lusil]

Hello @Naskar, thanks for reaching out to us. 

Generally, if you run into any issues with the integration, make sure that you meet the system requirements.

Since you mention that you're on an iOS, could you check that you're running the latest version of the apps and send me a screenshot of the error message?

Looking forward to hearing back from you!

[Naskar]

Hello @Lusil, thank you for your quick answer!

Definitely I am on the latest version in both apps (dropbox & outlook), and this is the error I get:

1. Ensure outlook is not currently connected to my dropbox account:

2. In outlook for IOS add new storage account:

3. Select dropbox as storage account:

4. Login successfully:

5. After tapping "allow", the duplicated account error appear:

6. But when I check again, there is no dropbox account as storage one:

Hope this help to understand the issue, thanks again!!

[Lusil · Accepted solution]

The error doesn't seem to be associated with the Dropbox app, so I'd recommend contacting Microsoft in case they have any more info on this. 

In the meantime, you could try clearing the cache and, if you feel comfortable, removing Google Drive as an option, to see if that will make a difference.

[Naskar]

Taking your advice, I've tried uninstalling and reinstalling again, and it works! 

Thanks! 

[Lusil]

Glad to hear that you were able to resolve this in the end, @Naskar! 

If anything else comes up, just give us another shout. 

For now, I hope you have a wonderful day ahead!