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Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made b...

IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made by someo

Heli_Guy
Collaborator | Level 8

I’m having a frustrating problem when using iPad Pro 11” 3ʳᵈ gen running latest iPad OS 15.0.2, DropBox latest app as well version 256.2 and Microsoft Excel app latest version 2.54

 

When I open any of my Excel files from dropbox using iPad Excel file browser, after a few minutes of editing I get the following error message below the toolbar "Can't upload - Your changes conflict with changes made by someone else":

EAA7521F-CEF4-4F47-A740-567D7721B38D.jpeg

 

I'm the only one working on these files and you would think when I open the file using Excel file browser it would load the latest version of this file.

Microsoft say it's a 3ʳᵈ party integration issue so I should seek help from DropBox support.

 

So looks like I won't have a solution to this annoying problem.

 

Only workaround I found so far is to save it as a copy with a different file name.

Then go back into Dropbox, delete the original file and rename the copy, with the original file name.

 

It's very cumbersome and tedious to do this each time I work on a file.

 

Any thoughts on how to solve this issue would be appreciated.

10 Replies 10

Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made b...

Jay
Dropboxer
Hi @Heli_Guy, thanks for posting on the Community!

Is this Excel file in a shared folder, or a shared file, or is it definitely in a private folder?

Is this file open on another machine at the same time while signed into your Dropbox account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Heli_Guy
Collaborator | Level 8

Neither the file nor the folder are shared.

It's a file I access both on my iPad and on my laptop, but I usually close Excel on either one when done editing.

 

Thank you.

Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Jay
Dropboxer
Were these Excel files originally created on the iPad, computer or via the Dropbox site?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Heli_Guy
Collaborator | Level 8

Hello,

Files were originally created on my laptop.

I access them occasionally on my laptop and other times on my iPad.

But I always close Excel when finishing editing.

This issue never occurs on my laptop, only on iPad Mobile Office and/or iPad Mobile Excel.

Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Jay
Dropboxer
Could you try clearing the cache of Excel?

Otherwise, try uninstalling it, rebooting the iPad and reinstalling Excel.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Heli_Guy
Collaborator | Level 8
I already deleted Excel from iPad and reinstalled it. Also tried rebooting.
Did not help the situation.

Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Jay
Dropboxer
T"hanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Heli_Guy
Collaborator | Level 8

Sure. No problem.  
Thank you.

Re: IPad Excel Integration with DropBox "Can't upload - Your changes conflict with changes made

Jay
Dropboxer
I've sent you an email, please could you reply when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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