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Icon but nothing else

New member | Level 2
New member | Level 2

I have downloaded Dropbox to my new iMac. The dropbox icon is on the menu but it will not open the program, I have rebooted the imac, dowloaded the dropbox program several times but still cannot open the program. For what it's worth, Dropbox works on my iphone.

 

Vern

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Icon but nothing else

Dropboxer
Dropboxer
That doesn’t sound like the Dropbox icon on the menu bar. Are you also by chance clicking the gear icon in your Finder window, as this would bring up preferences related to Finder only?
 
Could you forward a screenshot of exactly where you’re clicking, and also the gear icon you’re clicking?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Icon but nothing else

Dropboxer
Dropboxer
Hi Vern, if the icon is on the menu bar, then it is running.
 
Can you try clicking the icon to see if the app appears? Clicking the gear icon will bring up the Preferences page.
 
Keep me posted!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Icon but nothing else

New member | Level 2
New member | Level 2

Thanks Jay

When I click on the Dropbox icon I get a choice of "Options, Show Recents or Open"

When I click on Open nothing happens - there is a brief flash and thats it. I'm not sure what I should be looking for when I click the gear icon. There is a page of preferences but I don't see -anything related to Dropbox.

So far I'm patient but very frustrated!!!

 

Vern

Highlighted

Re: Icon but nothing else

Dropboxer
Dropboxer
That doesn’t sound like the Dropbox icon on the menu bar. Are you also by chance clicking the gear icon in your Finder window, as this would bring up preferences related to Finder only?
 
Could you forward a screenshot of exactly where you’re clicking, and also the gear icon you’re clicking?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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