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Icons missing from MacOS 11 (BigSur) menu and finder toolbar

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Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Explorer | Level 3

Just installed Dropbox on Mac running MacOS 11 and the menu bar icon is grey with an "X" in it. This icon is NOT listed in Dropbox's description of various icon states. What I see looks disabled but I'm not sure what it means:

 

menu iconmenu icon

 

 

 

 

 

 

Also, in a Finder window's toolbar the icon is a question mark (?):

 

finder toolbarfinder toolbar

Accessibility has been granted to Dropbox app.

 

What gives?

5 Replies 5
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Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Dropboxer

Hi @mbd2; welcome to our Community!

 

It seems like you're having the issue described in this thread; could you take a look and confirm if that's the case indeed?

 

Does the question mark you're seeing there persist after rebooting your computer?

 

Keep me posted! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

New member | Level 2

The linked thread applies only to OP's first problem. I have the second problem: the Dropbox menu in the Finder toolbar has a ? icon rather than the Dropbox icon since I upgraded to Big Sur. I downloaded and re-installed Dropbox, and then rebooted, but that did not change anything. Any suggestions? Thanks,

Hershel

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Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Dropboxer

In that case, perhaps an advanced re-install will help @hershelsafer.

 

Can you give it a go and let me know how it goes? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

New member | Level 2

Thank you for the suggestion. I'm having hardware problems and will probably have to take my computer in for repairs. I'll follow your suggestion when I get the computer back and let you know how it goes. 

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Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Explorer | Level 3

No hardware problems here…just broken Dropbox icons in MacOS 11 (Big Sur).

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