cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know more about how Community ideas impact Dropbox development? Check it out here

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Icons missing from MacOS 11 (BigSur) menu and finder toolbar

mbd2
Explorer | Level 3

Just installed Dropbox on Mac running MacOS 11 and the menu bar icon is grey with an "X" in it. This icon is NOT listed in Dropbox's description of various icon states. What I see looks disabled but I'm not sure what it means:

 

menu iconmenu icon

 

 

 

 

 

 

Also, in a Finder window's toolbar the icon is a question mark (?):

 

finder toolbarfinder toolbar

Accessibility has been granted to Dropbox app.

 

What gives?

23 Replies 23

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Walter
Dropboxer

Hi @mbd2; welcome to our Community!

 

It seems like you're having the issue described in this thread; could you take a look and confirm if that's the case indeed?

 

Does the question mark you're seeing there persist after rebooting your computer?

 

Keep me posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

hershelsafer
Explorer | Level 4

The linked thread applies only to OP's first problem. I have the second problem: the Dropbox menu in the Finder toolbar has a ? icon rather than the Dropbox icon since I upgraded to Big Sur. I downloaded and re-installed Dropbox, and then rebooted, but that did not change anything. Any suggestions? Thanks,

Hershel

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Walter
Dropboxer

In that case, perhaps an advanced re-install will help @hershelsafer.

 

Can you give it a go and let me know how it goes? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

hershelsafer
Explorer | Level 4

Thank you for the suggestion. I'm having hardware problems and will probably have to take my computer in for repairs. I'll follow your suggestion when I get the computer back and let you know how it goes. 

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

mbd2
Explorer | Level 3

No hardware problems here…just broken Dropbox icons in MacOS 11 (Big Sur).

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

Walter
Dropboxer

Thanks for your updates @hershelsafer & @mbd2!

 

If you're still having issues with this, may I reach out via the email addresses that are linked to your Community's profiles to investigate further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

mbd2
Explorer | Level 3

@Walter wrote:

Thanks for your updates @hershelsafer & @mbd2!

 

If you're still having issues with this, may I reach out via the email addresses that are linked to your Community's profiles to investigate further? 


 

Yes! Please!  Dropbox is still broken and uglifying my pretty new Big Sur user interface!

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

mbd2
Explorer | Level 3

@Walter - can you find out what that menu icon (see OP) means? That might provide a clue…

Re: Icons missing from MacOS 11 (BigSur) menu and finder toolbar

hershelsafer
Explorer | Level 4

After hardware repairs I'm back to Catalina and everything is fine. I'm going to wait a while before installing Big Sur again. I'll let you know if the problem recurs then. Thanks.

Who's talking

Top contributors to this post

  • User avatar
    mbd2 Explorer | Level 3
  • User avatar
    Jay Dropboxer
  • User avatar
    Robbie Mac New member | Level 2
  • User avatar
    Kara M.1 Explorer | Level 3
What do Dropbox user levels mean?
Need more support?