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Impossible to double click icon when its placed in the secondary system tray area

Impossible to double click icon when its placed in the secondary system tray area

mike406
Explorer | Level 3

This recording should illustrate the issue pretty well: https://gyazo.com/4aa821ca45b2cc1359432fc5f6c0f8c0

9 Replies 9

Re: Impossible to double click icon when its placed in the secondary system tray area

Vernon
Dropboxer

Hi @mike406,

 

Welcome to our community.

 

The normal behavior should be as following:

 

a) 1 click ---> Opens menu

b) 2 clicks -> Open Dropbox folder.

 

What is being displayed on the video though, seems like an unusual behavior. Can you please try re-installing the app and see if the issue persists?

 

Thanks in advance.

 

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Re: Impossible to double click icon when its placed in the secondary system tray area

Rich
Super User II

Seems to be working fine for me. I'd reinstall the Dropbox client, as Vernon suggested.

 

 

Re: Impossible to double click icon when its placed in the secondary system tray area

Jay
Dropboxer
Keep us posted with any updates after you reinstall the app!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Impossible to double click icon when its placed in the secondary system tray area

mike406
Explorer | Level 3

Issue does persist - I have a very fast PC, I believe it's loading the little window before I'm able to fire off the second click. Slower computers will not run into this timing issue. The solution for this would be for the developers to program the small Dropbox window to open relative to where the icon is located rather than an absolute position. This way it won't cover the cursor when trying to double click the icon.

Re: Impossible to double click icon when its placed in the secondary system tray area

mike406
Explorer | Level 3

Bump - This needs to be forwarded to Dropbox development team

Re: Impossible to double click icon when its placed in the secondary system tray area

Rich
Super User II

mike406 wrote:

Bump - This needs to be forwarded to Dropbox development team


Then you should open a ticket with Support so they can look into it.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

Re: Impossible to double click icon when its placed in the secondary system tray area

mike406
Explorer | Level 3

Thank you, I was having issues trying to find where to open a ticket

Re: Impossible to double click icon when its placed in the secondary system tray area

Vernon
Dropboxer

Hi @mike406,

 

If you want, send us here the ticket ID so we can locate the case and follow up.

 

Thanks in advance!

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Re: Impossible to double click icon when its placed in the secondary system tray area

Ross_S
Dropboxer
I've emailed you Mike,

Let's get this fixed!
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Top contributors to this post

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    Ross_S Dropboxer
  • User avatar
    Vernon Dropboxer
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    mike406 Explorer | Level 3
  • User avatar
    Rich Super User II
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