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Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jane
Dropboxer
 
Thanks for flagging the issue here, I appreciate your time and efforts in giving us details regarding the case. 
 
As a first troubleshooting step, can you please make sure that you are running the latest stable version of the Dropbox desktop application on all affected devices and that there are no Symlinks interferring with Dropbox? 
Secondly, if you have already submitted a ticket, I’d be more than glad to look into that, if you could reply here with your ticket IDs!
 
Will be awaiting your responses!
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Kidhack
Helpful | Level 5

Automatic updates are on, so I've been running the current version from the beginning. The mdworker issue usually happens when I'm syncing a large number of files using Smart Sync. It hasn't happened much in the last few weeks, but it also could be that I'm not syncing that many files lately. 

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jtaylor2d
Explorer | Level 4

We are running the latest version. I submitted a ticket via your web interface last night, but I didn't seem to get a email response with a ticket number, so I don't know what it is. Let me know if there is another way we can get in touch and go over this.

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jtaylor2d
Explorer | Level 4

Dropbox got back to my ticket and just suggested turning of mdworker, acting like that isn't a crucial part of the OS that many apps including Outlook use for their own search purposes. Looks like we won't be getting any significant help on this issue if that's all they are suggesting...sigh.

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

John_Cox
Helpful | Level 6

I am runing v25.4.28. Turning off mdworker is not an option as i still want spotlight to index.

 

I have noticed by lookng at the error reports that mdworker tends to fail while indexing PDFs.

 

II have not submitted a ticket yet.

 

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

John_Cox
Helpful | Level 6

Ticket submitted - but no number yet.

 

Further information from error report.

import fstype:hfs fsflag:480D000 flags:45E diag:0 isXCode:0 uti:com.adobe.pdf plugin:/Library/Spotlight/PDF.mdimporter - find suspect file using: sudo mdutil -t 160449924
Application Specific Signatures:
import uti:com.adobe.pdf plugin:/Library/Spotlight/PDF.mdimporter uuid:7D48EF77-69AB-47DB-BBD9-D907F89C3C17 61

 The PDF.mdimporter is always the culprit.

Be nice if we could just switch that off until someone sorts this issue.

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jtaylor2d
Explorer | Level 4

Very similar to what I am seeing. Hoping Dropbox actually sheds some light on this instead of telling people to turn off mdworker, such a cop out if that's the company line.

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

John_Cox
Helpful | Level 6

@Jane

 

My ticket number is #5837835

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jane
Dropboxer
Hey all, 
 
Thanks for the ticket IDs, and the effort you have put into investigating that, I truly appreciate your cooperation! 
 
Please note that at the moment all your open support requests have been sent for review by our teams’ specialists. They will get back to you with more information on the issue. 
 
If you have any feedback or additional details that you feel may contribute, please make sure to include them in your replies there. 
 
Hope this helps!
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: In a "mdworker quit unexpectedly" loop after turning on Smart Sync

Jtaylor2d
Explorer | Level 4

I should also let it be known at this particular client's office, the whole office is using SmartSync and the other computers are having no issues, and no crash logs on the computer. I'm happy to dig further into this with Dropbox, including giving them access to machines, but only if DB shows interest in learning more about the problem.

 

Thank you Jane for staying up to date with us on this.

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