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Inappropriate access to my folders

Inappropriate access to my folders

Adam R.
New member | Level 1

Colleague has complete access to my dropbox folders.
He uses his own email and password, but goes to my account.
Even though I have 2 step verification turned on, he can get right in.

5 Replies 5

Re: Inappropriate access to my folders

Mark
Super User II

Have you got Dropbox installed on that computer by any chance?

Remember if its installed he has FULL access to all your information by the sheer nature he could just navigate to the Dropbox folder


 


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Re: Inappropriate access to my folders

Adam R.
New member | Level 1

Dropbox is not installed on that computer.
He cleared his cache.
He logs in with his email and his password and goes to my online dropbox account and has complete access

Re: Inappropriate access to my folders

Mark
Super User II

Sounds like theres actually no link, but, that at some point he has actually installed Dropbox on a machine you had installed Dropbox on without removing your files first. Therefore it simply reuploaded them to his account.

You should be able to test that by creating a folder on your account and seeing it isnt on his.

Note the other possibility is you have shared folders between the two accounts: www.dropbox.com/share


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Inappropriate access to my folders

Adam R.
New member | Level 1

Dropbox is not installed on my colleague's machine; everything he views is in the cloud.
When I add a new folder to my list, he does not see it.
When I delete from my dropbox, he does not see the change.
The folders he is viewing are not Shared folders.
It appears that he is viewing an "old" version of my dropbox.
Can I delete my Dropbox account, and reinstate it with a new login and password? Would I lose my Terabyte of space?

Re: Inappropriate access to my folders

Adam R.
New member | Level 1

It is our impression that there's a data breach/bug in your system that allowed files to be shared inadvertently.
I am unable to determine any other explanation.
I'd expect someone to contact me by email with a phone number so we can have a conversation.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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    Adam R. New member | Level 1
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    Mark Super User II
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