Insane Slow Download Speeds

[kc1332]

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is set to unlimited for download and upload. It is slow no matter if I am sent a Dropbox link from my employer, or I access my employer's dropbox and download the folder and file needed. I have closed out all programs/apps and web windows when downloading as to not to interfere with download. I have started the computer, internet, and modem boxes, and refreshed pages—all to no luck. I have spoken with support, and they can not seem to figure out the issue. This is only happening with Dropbox no other program. 

Is there any advice someone could send my way as to troubleshooting this major issue? 

[Megan]

Hi @kc1332, I hope you're doing well!

You mentioned that you've contacted our support team. 

Could you send me the ticket number reference from your communication with them? 

Thanks!

[kc1332]

@Lori Ticket #14984135

[Megan]

Thank you for the ticket number, @kc1332!

I've passed my comments to the agent supporting you, and they should be with you on this!

If you need anything else, we're one post away!

[CalebSpring]

I am not a customer of Dropbox but I have been having the same issues. Download speeds are in the kb not mb range.

Even downloading the desktop client is slow.

Other sites/services don't seem to have any issues and a speed test comes back fine. 

[cfw0047]

I'm having the exact same issue.  40KB/sec.  Not MB, but KB per second.  That's just ridiculous.  I've already instructed the client to use another service for getting me files.  The fact that this requires contacting support is unacceptable. 

[stephenchavez]

EXACT SAME ISSUE. Our company runs on dropbox and I can't download any of my files. It is taking saying hours and days to download 1gb folders which generally takes less than a minute and mosst fail before they finish. 

Can't find any help. I think it's time we have to go elsewhere. 

[edumbrava]

So I am not the crazy one? Will Dropbox finally acknowledge the issue publicly and not bury their head in the ground? Been like this for me for past 3 days, Dropbox support seems clueless doesn't  care 

[alanb1501]

I'm also dealing with very very slow download speeds.

I have been attempting to download a 190MB file for the past two days, and it keeps timing out due to speeds ranging from 40-100KB/s.

I am on Xfinity Gigabit internet connection and have independently verified my connection speed through SpeedTest, and Fast.com. I also rebooted my wifi router, just to be on the safeside. I tried downloading on both Firefox and Edge latest browsers.

This is pretty clearly an issue with Dropbox service.

I just upgraded to Dropbox Plus and the speeds are still very very slow.

[tgauerke]

I'm not surprised to find all these messages about insanely slow download speeds from dropbox. I at times exprience 5-10 KB/second downloads. For a frame of reference, that's 1/10th the speed of dial-up internet.

This occurs despite having my dropbox app bandwith settings unrestricted, despite having very high-speed internet for my work, and despite stopping all other internet programs that run concurrently. The problem is on dropbox's side, not mine.