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Install fails on new Macbook Mojave 10.14.5

Install fails on new Macbook Mojave 10.14.5

rayhooker
Explorer | Level 3

I have tried over and over to install Dropbox on my new laptop.  I have an existing account.  At first I tried the current version (74.4.126).  Both that and the online installer complete but fail trying to bring up the signin with the generic message "Something went wrong".  One of the install links allowed me to download an older version (64.1.95). That worked and brought up the signin but when I put in my credentials it says the version is out of date. So older versions install but are rejected in logon while the latest version(s) fail to even bring up the signin screen with the generic message "Something went wrong".

Any help would be appreciated.

3 Replies 3

Re: Install fails on new Macbook Mojave 10.14.5

Mark
Super User II

Thats quite an old version of the software now @rayhookerVersion 76.4.126 seems to be the most recent. Can you try upgrading to that? And if not try the beta version.

Its also worth noting that Dropbox never ever guarantee support on new versions of OSx until it actually launches so, what I'd suggest is keep using the most recent betas you can and report any issues directly in to those beta threads as they are where compatibility will be getting built.


 


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Re: Install fails on new Macbook Mojave 10.14.5

rayhooker
Explorer | Level 3

I tried both to no avail. Actually Mojave 10.14.5 is released.  They just released it in May.  So I am stuck with no clue why it is failing.

Re: Install fails on new Macbook Mojave 10.14.5

Lusil
Dropboxer
Hey there @rayhooker
 
As a first step, could you please clarify if you’ve also tried downloading the offline installer of the desktop app’s current stable version (76.4.126) too?
 
If you have, I’d recommend as a next step to check if there are any third-party apps that might be hindering the installation process, like an antivirus? In this case, try temporarily disabling your antivirus, security program, or check that you have configured your firewall to work with Dropbox - it might do the trick. 
 
Additionally, if you’re connected through a work network, please check with your company’s IT team, since there may be an update on your firewall settings or any other additional security placed which could be affecting your connection. 
 
If all this comes to a dead-end, please don’t hesitate to get back to me and send me a screenshot (without any personal info) of what the error message that you’re presented with so as to have a better visual of this. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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