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Installation Error

New member | Level 2

I am on a State of Hawaii Judiciary network with security protocols. Our Judiciary network security team just did a mirror install of Windows 10 (upgraded from Windows 7 ((Drobox worked fine)). Installation was done from an "administrator's" account and worked fine at that time. When I logged into my user account dropbox displays an error message on startup and will not start. Spent several hours reinstalling Dropbox from my user account, with administrator privilege's with no luck. Still get the same error message. The message says, "Couldn't start Dropbox" "Please contact Dropbox support with the following info for help: C:\Users\ROLAND~.LAC\AppData\Local\Temp\dropbox_erroraob4175h.txt  



bn.BUILD_KEY: Dropbox
bn.VERSION: 118.4.460
bn.is_frozen: True
machine_id: 9279d49f-0132-4391-9bfb-e919af3d62c8
pid: 7912
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\roland.g.lagareta\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\118.4.460\\\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\118.4.460\\\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\ROLAND~1.LAG\AppData\Local\Temp
TEMP: C:\Users\ROLAND~1.LAG\AppData\Local\Temp
tempdir: 'C:\\Users\\ROLAND~1.LAG\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\mapreduce.pyc", line 47, in __init__
File "dropbox\client\mapreduce.pyc", line 72, in _get_user_key_with_retries
File "dropbox\client\mapreduce.pyc", line 95, in get_user_key
File "dropbox\client\mapreduce.pyc", line 171, in get_user_key
File "dropbox\keystore\keystore_win32.pyc", line 88, in get_versioned_key
File "dropbox\keystore\keystore_win32.pyc", line 109, in _read_key_registry
dropbox.keystore._exceptions.KeystoreMissingItem: Key not found

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7698, in main_startup
File "dropbox\client\main.pyc", line 2898, in initialize
File "dropbox\client\main.pyc", line 1595, in startup_low
File "dropbox\client\multiaccount\instance_database.pyc", line 753, in __init__
File "dropbox\client\mapreduce.pyc", line 51, in __init__
File "dropbox\client\mapreduce.pyc", line 92, in new_user_key
File "dropbox\client\mapreduce.pyc", line 166, in new_user_key
File "dropbox\keystore\keystore_win32.pyc", line 62, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyc", line 82, in _write_key_registry
dropbox.keystore._exceptions.KeystoreRegKeyError: Failed to create keystore regkey!  "

1 Reply 1

Re: Installation Error

Hey @Judiciary, I'm sorry to hear you're having trouble with this!

From the error message you provided, the issue could be related to the level of access to the Windows Registry, meaning the Dropbox app is being denied some permissions.

Please check out the info in this article, to see if those steps help with the error that you're getting.

Let me know how it goes!

Community Moderator @ Dropbox

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