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Installation fails on new MacBook Big Sur 11.3.1

Installation fails on new MacBook Big Sur 11.3.1

Andym2009
New member | Level 2

The error file is error311kzv7.txt and clearly relates to permissions - but for what I am not too sure!

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 121.4.4267
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: c4af4f92-b71c-50f0-9c65-7e4e590ebe5d
pid: 3906
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='andymurdock', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Andy Murdock', pw_dir='/Users/andymurdock', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='andymurdock', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Andy Murdock', pw_dir='/Users/andymurdock', pw_shell='/bin/zsh')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'avits', 'andymurdock', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'avits', 'andymurdock', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/andymurdock'
appdata: '/Users/andymurdock/.dropbox/instance1'
         real_path='/Users/andymurdock/.dropbox/instance1'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/andymurdock/Dropbox'
              real_path='/Users/andymurdock/Dropbox'
                    mode=0o40700 uid=503 gid=20
              parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=504 gid=20
                parent mode=0o40755 uid=504 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/4x/dp3rz5m958jfvtwh5tyc7yjm0000gq/T'
         real_path='/private/var/folders/4x/dp3rz5m958jfvtwh5tyc7yjm0000gq/T'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 817, in wrapper
  File "dropbox/client/main.pyc", line 6338, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 5867, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5784, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 279, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 205, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 148, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 231, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 619, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 201, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 79, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

2 Replies 2

Re: Installation fails on new MacBook Big Sur 11.3.1

Jay
Dropboxer
Hi @Andym2009, thanks for messaging the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Installation fails on new MacBook Big Sur 11.3.1

Andym2009
New member | Level 2

Just fighting a couple of other fires - will try this at some point soon.

Thanks

A.

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