cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 

Installation problem

ICIK New member | Level 2
New member | Level 2

Hello
I'm having trouble installing the software on a new computer. A new computer with win 10 pro.
I'm getting an error message. Attached is file # 1.

1.jpg
Then I tried installation from the full file and I get an error again. Attachment is file number 2.

2.jpg

5 Replies 5

Re: Installation problem

Dropboxer
Dropboxer

Hey there @ICIK - sorry to hear you're having issues with installing our desktop app on your Windows 10 conputer. 

As a first step here, could you ensure that there's no antivirus, firewall or a proxy/VPN setting that could be preventing our installer from downloading and installing properly?

If you have any of those, could you temporarily disable them and try the offline installer from the following page directly?

https://www.dropbox.com/downloading?build=78.4.119&plat=win&type=full

Let me know the results!

PS: You might want to reboot your computer and router as well as this might do the trick for you 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Installation problem

ICIK New member | Level 2
New member | Level 2

anti virus and firrall I already turned off.

Dont know what is proxy 

Re: Installation problem

Dropboxer
Dropboxer

Thanks for the swift reply @ICIK - much appreciated.

Never mind the proxy - did you give my other suggestions a go?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Installation problem

ICIK New member | Level 2
New member | Level 2

Yes

The same problem

Re: Installation problem

Dropboxer
Dropboxer

I see, thanks for the additional information @ICIK.

At this point, I'll have to ask if you can try doing this on another network as there seems to be an issue with your internet connection. 

You should also ensure that your local network connection settings allow access to Dropbox domains. If you are on a corporate network and are not sure if the Dropbox domains are accessible on this network, you may need to contact your company's network administrator or IT (if that's the case).

You can view this list of domains used by Dropbox on the Dropbox Help Center article here: https://help.dropbox.com/accounts-billing/security/official-domains

Let me know how this goes and we'll take it from there! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?