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Installer won't begin

Installer won't begin

MDawes
Explorer | Level 3
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I'm using Windows 10 on a desktop. I got a message saying 'update dropbox' - click the button and it starts downloading 'Dropboxinstaller'. When I click on this exe file to install it nothing (#) happens. I then get the message about updating dropbox again! [# there is a blue wheel while the computer thinks about it, Norton tells me the file is safe, and then nothing happens. No splash screen, nothing.] I uninstalled Dropbox and rebooted. No change. Tried the Offline installer. Nothing. Starting to get a bit frantic now! Please help!
10 Replies 10

Walter
Dropbox Staff
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Hey @remi4; welcome to our Community and thanks for joining the discussion here.

 

Can you please let me now your computer's OS and build and also provide some additional information regarding the issue you're experiencing?

 

If you're getting any specific errors, please, send us a screenshot so we can have a further look into this.

 

Thanks! 

 

PS: You can find a list of our official installers in the link below, in case you want to give our latest, stable version (v. 104.4.175 at the moment) a go: 

 

https://www.dropboxforum.com/t5/Desktop-client-builds/ct-p/101003000


Walter
Community Moderator @ Dropbox
dropbox.com/support


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