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Installing Dropbox on to my laptop

Installing Dropbox on to my laptop

Raysa
New member | Level 2

Hi, I'm trying to download Dropbox onto an old laptop with windows 7. The download does work except when I try to open files in excel, a number of files are missing. This is probably due to an error message I get once I have download Dropbox. The error message says something about an unsigned driver in the windows version and that I need a valid digital signature. It also says I need a digitally signed driver from the Publishers Support Website.

Is this something you can help me with please. Many thanks.

3 Replies 3

Re: Installing Dropbox on to my laptop

Lusil
Dropboxer

Hey @Raysa, thanks for reaching out to us - let's see what we can do!

As a first step, could you send me a screenshot of the error message, just to make sure that I have a better visual of what you're seeing?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Installing Dropbox on to my laptop

Raysa
New member | Level 2

EA238169-24DC-4523-8CEB-1D2E06ECB573.jpeg

Re: Installing Dropbox on to my laptop

Lusil
Dropboxer

Thanks for the screenshot, @Raysa

Are you by any chance using Compatibility mode on your computer?

If you're not sure, you can check this by:

  1. Right-clicking on the Dropbox's setup files.
  2. Select Properties.
  3. Clicking on the compatibility tab
  4. Seeing if the box Run this program in compatibility for is ticked or not.

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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