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Interference with Computer start-up

Interference with Computer start-up

Joseph52
New member | Level 2

Since I installed Drop Box, I have seen a message appear, "C:/windows/system 32/cmd.exe"  This makes me have to wait to use my computer.  Occasionally, the message displays "17:11:01.187 Info Unknown [rust/drop box  (this continues with a page full of comands.  I suspect Drop Box needs to be reinstalled.  Can this be done without deleting all the DropBox files?

3 Replies 3

Re: Interference with Computer start-up

Walter
Dropboxer

Hello @Joseph52, welcome aboard and happy Monday!

Re-installing our desktop app wouldn't be affecting your files, assuming that the app has finished syncing and is showing 'up to date' in your system tray that is. 

That said, I've not seen any similar report lately. Could you send us a screenshot of the exact message you're getting so that we can have a visual too?

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Interference with Computer start-up

Joseph52
New member | Level 2

I am going to try reinstalling.  I expect some kind of glitch when I first downloaded the application.

Re: Interference with Computer start-up

Megan
Dropboxer
Take your time @Joseph52

Keep us posted on the results once you re-install! 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropboxer
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    Joseph52 New member | Level 2
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    Walter Dropboxer
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