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Internet speed unuseable and initial upload taking ages, 10days so far.

Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5

I upgraded to Dropbox Plus (Personal) on 10 March (10 days ago) and it is still uploading my data from my computer. I only have a 500mb hard drive and it is not full.
At the same time my wifi started to run really slow. Now I am struggling to send an email and I can't take part in a zoom call.
I am really questioning my decision to upgrade.

1 Accepted Solution

Accepted Solutions

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5
It is now showing Uploading 1185 files (21 hrs) and it does seem to be processing 1 file every 1 or 2 minutes, so it should finish tomorrow. If it stops, then I will try to unstick it. Thanks for all your help x

View solution in original post

9 Replies 9

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Lori
Dropboxer

Hey @Smudge I hope you're having a great Friday! 

 

I would like for you to locate your Dropbox icon. It would be on the menu or task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? 

 

Also is the number of files you see the app syncing going down, or is it staying the same?

 

If I were you I would also check the bandwidth limit, and adjust it accordingly to improve the speed of the Dropbox desktop application.

 

Keep me updated!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5
Yesterday it was saying
Uploading 8693 files, 122.6kb/sec, 2+days.
I think that I killed it this morning because the last file it uploaded was 5 hours ago.

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Walter
Dropboxer

I'm sorry to jump in here, but can you clarify if the app's showing 'up to date' now @Smudge?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5
I think it may have sorted itself out !!!! It seems to be going great guns at the moment.
When you advised to adjust the Bandwidth accordingly, what exactly does that mean please?

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Walter
Dropboxer
Setting a higher (or unlimited) limit there, it should boost the syncing process up @Smudge

Let us know if you have any other questions!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5
It is set to unlimited (both upload and download).
It has stopped again now, nothing added for 40 minutes. Showing
Indexing 245 files, Uploading 7027 files. Downloading 6664 files.

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Daphne
Dropboxer
It could be that some incorrect file permissions are causing the sync to become stuck @Smudge.

Can you try out these steps to see if that helps the sync progress?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Smudge
Helpful | Level 5
It is now showing Uploading 1185 files (21 hrs) and it does seem to be processing 1 file every 1 or 2 minutes, so it should finish tomorrow. If it stops, then I will try to unstick it. Thanks for all your help x

View solution in original post

Re: Internet speed unuseable and initial upload taking ages, 10days so far.

Daphne
Dropboxer
I'm glad to hear that @Smudge!

I'd be happy to help further if you run into any other issues with this.

Hope you have a great rest of your day!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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