Internet speed unuseable and initial upload taking ages, 10days so far.

[Smudge]

I upgraded to Dropbox Plus (Personal) on 10 March (10 days ago) and it is still uploading my data from my computer. I only have a 500mb hard drive and it is not full.
At the same time my wifi started to run really slow. Now I am struggling to send an email and I can't take part in a zoom call.
I am really questioning my decision to upgrade.

[Lori]

Hey @Smudge I hope you're having a great Friday! 

I would like for you to locate your Dropbox icon. It would be on the menu or task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? 

Also is the number of files you see the app syncing going down, or is it staying the same?

If I were you I would also check the bandwidth limit, and adjust it accordingly to improve the speed of the Dropbox desktop application.

Keep me updated!

[Smudge]

Yesterday it was saying
Uploading 8693 files, 122.6kb/sec, 2+days.
I think that I killed it this morning because the last file it uploaded was 5 hours ago.

[Walter]

I'm sorry to jump in here, but can you clarify if the app's showing 'up to date' now @Smudge?

[Smudge]

I think it may have sorted itself out !!!! It seems to be going great guns at the moment.
When you advised to adjust the Bandwidth accordingly, what exactly does that mean please?

[Walter]

Setting a higher (or unlimited) limit there, it should boost the syncing process up @Smudge. 

Let us know if you have any other questions!

[Smudge]

It is set to unlimited (both upload and download).
It has stopped again now, nothing added for 40 minutes. Showing
Indexing 245 files, Uploading 7027 files. Downloading 6664 files.

[Daphne]

It could be that some incorrect file permissions are causing the sync to become stuck @Smudge.

Can you try out these steps to see if that helps the sync progress?

[Smudge · Accepted solution]

It is now showing Uploading 1185 files (21 hrs) and it does seem to be processing 1 file every 1 or 2 minutes, so it should finish tomorrow. If it stops, then I will try to unstick it. Thanks for all your help x

[Daphne]

I'm glad to hear that @Smudge!

I'd be happy to help further if you run into any other issues with this.

Hope you have a great rest of your day!