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Ipad does not show files.

Ipad does not show files.

Don H.26
New member | Level 1

I have been using Dropbox on my Win 7 desktop and Android Nexus 7 for about a year with good success. I just started my wife's retired (Factory resetL I used the Apple Dropbox app and set it up, I can get Dropbox but the files are not there like they are on the desktop and Nexus. I deleted it and reinstalled it but no files show up, only the how to get started.
I am over 80, so I have to admit I have a learning problem.
What did I do wrong?

1 Accepted Solution

Accepted Solutions

Re: Ipad does not show files.

garrettbjj
New member | Level 2

I had the same problem and I found a SOLUTION

There are 2 options to log in with : 

 

- sign in with Google

----- or ------

Email + Password

 

Make sure that you are signing in with the same method on both devices (Ipad and Computer)

 

I had to sign out on my ipad and than sign in with Email + Password - and than it was all fine.

 

Best wishes 

View solution in original post

7 Replies 7

Re: Ipad does not show files.

Ed M.22
New member | Level 2

Are you not seeing the names of your files? On iPads, Dropbox doesn't download the files but should show you the names so they can be downloaded as needed.

Re: Ipad does not show files.

Don H.26
New member | Level 1

I don't see anything except the getting started file which I can open so I know I can communicate with it. I have a folder on Dropbox which has about 12 files in it but I don't see that folder as I do on the desktop and N7.

Re: Ipad does not show files.

Don H.26
New member | Level 1

I just checked the Accounts page and it shows the iPad and that it connected with Dropbox today.

Re: Ipad does not show files.

David V.2
New member | Level 1

I have an iMac and an Apple iPad Pro. I went into drop box on my iMac and created a folder called Videos.

I put the videos in the folder and also reinstalled drop box. 

I do not see the folder "Videos" or the files it should contain mirroring my iMac.

I have enough space with Dropbox Pro and 1TB and only several GB's of data taken up.

    Dave

Re: Ipad does not show files.

Jennifer G.13
New member | Level 1

Today I uploaded 2 PDF files onto my dropbox account.  They synced to my ipad and showed up on my dropbox account.  I then went into the same 2 PDF files on my windows computer and re-edited them with the capability of being able to edit and type.  Afterwards, I uploaded these same 2 PDF files -- edited to allow typing.  I see them uploaded on the dropbox account, but are not able to sync them to my ipad pro.  Now, when I go into my dropbox account on my ipad pro, I get a sync failed error message.  It seems now that I'm no longer able to sync anything to my ipad pro, even though I can upload to my dropbox account.  Any ideas from anyone is greatly appreciated.

Re: Ipad does not show files.

garrettbjj
New member | Level 2

I had the same problem and I found a SOLUTION

There are 2 options to log in with : 

 

- sign in with Google

----- or ------

Email + Password

 

Make sure that you are signing in with the same method on both devices (Ipad and Computer)

 

I had to sign out on my ipad and than sign in with Email + Password - and than it was all fine.

 

Best wishes 

Re: Ipad does not show files.

Ed
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

Thank you!

[This thread is now closed. If you have a similar or new question, you can ask here: https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000]



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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    Jennifer G.13 New member | Level 1
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    David V.2 New member | Level 1
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