Dropbox installs & integrations
Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.
How do I find out if my version is compatible with Windows 10?
'Windows 8 compatibility mode' comes up when I delve.
The upshot is my camera photos download to dropbox on my mobile (cell) but erratically to my Laptop (which is the designated PC for Dtropbox downloads)
Hi @rickety, thanks for posting on the Community!
It sounds like you might have enabled compatibility mode for the Dropbox desktop application.
Try disabling that Windows feature and run the app, since it should work normally under Windows 10. Those steps can be found on this post in the Microsoft forums, which should help.
Let me know how it goes!
JayCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thanks for the response. I right click ike crazy, it brings up a box of options but Properties is not shown,
I uninstalled and re-installed and it came with a different version number but I can't find it now.
How hard is it to find the version?
I did try the W10 compatibilty troubleshooter but that didn't help
My desktop (also W10) works perfectly .
Not sure if this helps
Are you right clicking the Dropbox icon in the system tray, or the app location itself?
You need to locate where the Dropbox desktop application was installed, which is usually C:\Program Files(x86)\Dropbox\Client, and then you can right click that icon to get the Properties option.
Yes, done that but version not shown in Properties.
I click the taskbar option in system tray, get no reaction from desktop icon and not sure why it is placed there.
There isn't much else I can suggest, since this is a Microsoft prompt, and not related to Dropbox.
You can try contacting them for further support to locate the appropriate options for compatilibity mode to see if the app is defaulting to that option.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!