Is there a new desktop app version for Catalina? My Mac hasn't updated and I can't access my files.

[Andy-Hove]

Does anyone know if there is an updated version of dropbox for the New Catalina operating system? Some reason my Mac hasn’t updated and I can’t access the files except through the web portal.

[Daphne]

Hey @Andy-Hove, thanks for reaching out to us here!

If you're running the most recent version of the desktop app, then you shouldn't have any issues with syncing.

So I can have a better idea of the issue that you're having, please let me know the following:

• What version of the desktop app do you have installed?
• What is the current sync status of the app?
• Are you getting any errors in the sync status? If so, please send along a screenshot (excluding any personal info).

Let me know and we'll go from there!

[Andy-Hove]

Hi Daphnie, 

Thank for your reply, I had to re-install the desktop app as I just kept getting the error message and this seems to have resolved the problem - Thanks for your help!

[Daphne · Accepted solution]

I'm glad to hear that reinstalling did the trick @Andy-Hove!

Thanks for taking the time to get back to me here and share this too, I'm sure that this will be helpful for anyone else who might have the same issue.

If there's anything else that I can help with then please feel free to send me a post here, I'd be more than happy to help out.

I hope you enjoy the rest of your week!

[Andy-Hove]

Many thanks indeed!

[eprins]

I am unable to install the desktop app without getting an error that says permissions error. I have tried disabling anti virus, reinstaling with different versions nothing works.