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Is there a way to set up the app without the animation?

Is there a way to set up the app without the animation?

Ananiujitha
Explorer | Level 3

I have a visual motion sensitivity and all this animation gives me migraines. I can't find any prefereces to stop the animation. I can't find any help/support answers about this.

 

And the site does not allow labels about these issues: "The following labels are not available here: migraines, accessibility"

8 Replies 8

Re: Is there a way to set up the app without the animation?

Jay
Dropboxer

Hi @Ananiujitha, thanks for messaging the Community.

 

I'm sorry to hear about this. Could you clarify which mobile device you're using, and which animation are you referring to?

 

Keep me posted.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Is there a way to set up the app without the animation?

Ananiujitha
Explorer | Level 3

I am using a Mac. I have not been able to use any iOS or Android devices.

 

> and which animation are you referring to?

 

All of it. When I open it, when I click on anything, when I leave it open, it's full of pain/animation.

Re: Is there a way to set up the app without the animation?

Ananiujitha
Explorer | Level 3

Sorry, I don't know how it got mis-tagged "mobile app".

Re: Is there a way to set up the app without the animation?

Walter
Dropboxer

Hi @Ananiujitha; thanks for the follow up.

 

I'm not sure to what you're referring to here; could you post a screenshot so we can have a visual as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Is there a way to set up the app without the animation?

Ananiujitha
Explorer | Level 3

It gave me another migraine, and this site doesn't allow users to upload video. Here is a still of one of these animations:Screen Shot 2020-08-26 at 12.48.30 PM.png

Re: Is there a way to set up the app without the animation?

Walter
Dropboxer

This seems to be part of the onboarding flow for our new desktop app @Ananiujitha.

 

Have you tried following the prompts there to set it up? 

 

Once you're done with setting it up, those messages shouldn't bother you any more. 

 

Let us know how it goes! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Is there a way to set up the app without the animation?

Ananiujitha
Explorer | Level 3

I don't know if I did. I get very sick from this animation.

Re: Is there a way to set up the app without the animation?

Daphne
Dropboxer

Apologies in the delay getting back to you here @Ananiujitha!

 

I've reached out to the email linked with your profile here so that we can look into this further with you.

 

If you'd like to, please check your inbox when you have a moment and we can go from there. Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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