Issue adding document from Dropbox to ipad email - Dropbox “hangs”

[Malmacdowall]

Using IPad OS. Ipad mail application. Choosing "add document" to insert a document from Dropbox to the email. 

I am able to scroll through the drop box folders and then select a file to download. The download symbol turns into a circle and then hangs indefinitely. 

No issue when doing this from Google drive or iCloud drive . 

[Lusil · Accepted solution]

Hi there @Malmacdowall, I'd be more than happy to help!

As a first step, could you please try out the following and see if they help?

• Connect to a different WiFi and/or use your cellular data. 
• Clear the Dropbox mobile app's cache. 
• Toggle the option to have Dropbox as a location on your Files app off and on again. 

Keep me posted!

[Malmacdowall]

Hi Lusil, Thanks for your quick help. 

Clearing the cache by Deleting the app and reinstalling it seems to have worked . 

Great work. Thanks,

[Lusil]

That's great to hear, @Malmacdowall! Glad to have helped. 

If you have any other questions, just give us a shout. 

In the meantime, have a wonderful day ahead!