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Issue with Dropbox Application Crashing in Windows 10

Issue with Dropbox Application Crashing in Windows 10

wcinc
New member | Level 2

I have installed Dropbox in two brand new and identical Windows 10 Pro desktops.

However Dropbox application crashed on one PC without any notification.

Below are screenshots from Windows Event Viewer:

https://www.screencast.com/t/mGWFcVuo

https://www.screencast.com/t/9AJYg8lPEHWD

We are using Dropbox as part of our automation for order processing; if Dropbox crashes then the whole integration gets stuck. I also use Dropbox Enterprise however I do not see the application being any different.

Please help me with keeping Dropbox running without crashing.

1 Reply 1

Re: Issue with Dropbox Application Crashing in Windows 10

Daphne
Dropboxer

Hi @wcinc, thanks for reaching out to us here!

Could you just try doing a basic reinstall of the desktop app to see if that will do the trick?

You can uninstall the app (with these steps), and then download and install the latest version from here.

Also, just to note, I was able to locate your open ticket with our Support team. If the issue persists, please feel free to get back to me here or via my email reply there.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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