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Issues syncing dropbox over wifi (no issue using hotspot)

Issues syncing dropbox over wifi (no issue using hotspot)

CCY
New member | Level 2

Hi there, 

 

I am having issues syncing my dropbox app over wifi but have no issues when using data hotspot. It seems to work fine with browser.

 

It looks like there was a similar case but the answer was not posted:

 

https://www.dropboxforum.com/t5/Dropbox-files-folders/Dropbox-very-slow-on-apple-over-WiFi/m-p/33648...

 

Please help. Thank you!

3 Replies 3

Re: Issues syncing dropbox over wifi (no issue using hotspot)

Lusil
Dropboxer

Hello @CCY, thanks for reaching out to us about this. 

 

I'll just need a bit more info to make sure I have a better understanding of your concern, such as:

  • Have you tried connecting to a different WiFi network?
  • Do you notice this issue with other devices as well?

Let me know what you find, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Issues syncing dropbox over wifi (no issue using hotspot)

CCY1
New member | Level 2

Hi @Lusil,

 

The dropbox is able to sync over my office wifi but is unable to do so over my home wifi. 

 

I don't have dropbox other than on my work device (Mac) so I can't try out on other devices.

 

 

Re: Issues syncing dropbox over wifi (no issue using hotspot)

Jay
Dropboxer

Hi @CCY1, it sounds like there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains on your home network.

 

I'd recommend checking out each of these to see what could be causing the issue.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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