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It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

compp
Helpful | Level 6

Hi all,

 

I am having a weird issue. It takes a lot of time (timed about 1.5 minutes) to change a folder in Windows Explorer, if the folder is a subfolder of 

C:\Users\<USER>\Dropbox\

 

I am using Dropbox v. 114.4.426, Windows 10 20H2 (Build 19042.746).

 

The problem is very repeatable.

  • It does not go away, if I Quit the dropbox app.
  • It does not go away, if I disable the Dropbox (or all) Shell Extensions with ShellExView

It does only go away if I completely install the Dropbox application from Windows. It appears again, not after Dropbox is installed, but after I login to Dropbox. 

 

There is no problem if Folders are accessed with Powershell or cmd, or any other app like VS Code. Also, there is no problem to open a folder once for example directly from Powershell using

ii .

 while being located at for example

 

C:\Users\<USER>\Dropbox\Some\Subfolder

The problem exists only if I try to change the folder with Windows Explorer (up or down) while located under 

C:\Users\<USER>\Dropbox\

I have tried to reinstall the Dropbox, using the advanced reinstall guide, and it did not help. I also have updated Windows and all the possible drivers. The only thing I could think that could have caused this is ShellExView, which I used previously to disable (also) Dropbox Shell Extensions for a while. 

Any pointers on how to debug / solve the problem are appreciated.

1 Accepted Solution

Accepted Solutions

Re: It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

compp
Helpful | Level 6

I think I found the reason!

 

I used the Sysinternals ProcessMonitor to record the file system activity while trying to change a folder. I saw many calls to iCloudDrive.exe. Seems that somehow iCloudDrive.exe interferes with Dropbox. I don't know if this is a problem of iCloud or Dropbox, but removing either one will help. I removed iCloud (from Microsoft Store), and the problems are gone.

 

 

View solution in original post

4 Replies 4

Re: It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

Lusil
Dropboxer

Hi there @compp, thanks for checking in with us. 

 

Out of curiosity, how many files do you have in your Dropbox folder?

 

Could you also make sure that you don't have any pending OS updates?

 

Check it out and let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

compp
Helpful | Level 6

Hi @Lusil,

 

Thanks for asking. Do you want to know the cumulative sum of number of files under 

 

C.\Users\<USER>\Dropbox\

and all of it's subfolders?

 

I tried before and after updating all Windows updates and all the driver updates offered by HP,  with no change to the situation. My current workaround is to use command line to access any files or folders inside the Dropbox root folder.

Re: It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

compp
Helpful | Level 6

@Lusil, here are the number of files and subfolders

 

PS C:\Users\<USER>\Dropbox> (Get-ChildItem -Recurse -File | Measure-Object).Count
2705
PS C:\Users\<USER>\Dropbox> (Get-ChildItem -Recurse -Directory | Measure-Object).Count
725

Re: It takes 90 seconds to change a folder with Windows Explorer when Dropbox is installed

compp
Helpful | Level 6

I think I found the reason!

 

I used the Sysinternals ProcessMonitor to record the file system activity while trying to change a folder. I saw many calls to iCloudDrive.exe. Seems that somehow iCloudDrive.exe interferes with Dropbox. I don't know if this is a problem of iCloud or Dropbox, but removing either one will help. I removed iCloud (from Microsoft Store), and the problems are gone.

 

 

View solution in original post

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