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Keep connecting on Linux Daemon.

Keep connecting on Linux Daemon.

pzhao
Explorer | Level 3

Ubuntu 18.04. Nautilus-dropbox 2019-02-14

I need some real help.  The error message looks like this:

Screenshot from 2019-03-13 16-48-50.png

"Your computer is currently offline. Please check your network settings."

 

1. Tried completely reinstall dropbox, not working at all. So don't suggest me doing this.

2. No proxy, No firewall.

3. Neither nautilus-dropbox nor dropbox-cli works.

 

5 Replies 5

Re: Keep connecting on Linux Daemon.

Jay
Dropboxer
Hi there, just to clarify, when you uninstalled Dropbox, are you referring to the advanced reinstall of the app?
 
Are you able to access the Dropbox site itself from your browser? Do any other devices have this issue as well on your current network? Is it possible to connect to a different network to see if this is related?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Keep connecting on Linux Daemon.

pzhao
Explorer | Level 3

Yes. I referred that "advanced reinstall of the app" thread. Not working.

Dropbox in chrome works fine. I only have one network interface and connecting to the same LAN.

Re: Keep connecting on Linux Daemon.

Jay
Dropboxer
Do you have any other desktop devices that connect to the same network? 
 
Are they experiencing the same issue on their desktop installations of Dropbox? Likewise, is the same issue occurring on any mobile devices on the network using the mobile app?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Keep connecting on Linux Daemon.

pzhao
Explorer | Level 3

The LAN is offered by a public facility in the research institution.  And within the same subnetwork, my colleagues are able to connect to Dropbox on both web-based and desktop client. I used the same port and connect to my MacBook, it also works fine.

I have a more specific question. How can I decode log files from Dropbox client?

Re: Keep connecting on Linux Daemon.

Jay
Dropboxer
We’d need to take a look at the logs if it’s required. Would it be okay if we reach out to your email address associated with your forum profile to investigate further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    pzhao Explorer | Level 3
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