Keep indexing thousands files, heavy CPU usage

[kir_r]

I'm getting an indexing thousands files loop after working in Final Cut Pro X library file stored on DB.

I tried:
• Delete Dropbox cache files — not working
• Link/Unlink account — not working
• Find symlinks — not found
• Advanced uninstall — worked until FCPX opened again.

I noticed that files stored in fcpx library are keep indexing even after I finish work with a file, exit FCPX and restart my computer. I have two older macs working with the same library that doesn't face same problem.

Any help would be appreciated!

Edited by moderator

Dropbox 86.4.146
MacOS Catalina 10.15.2 (19C57)

[kir_r · Accepted solution]

I knew that the problem was in FCPX bundle stored on DB. Apparently Fixing Permissions and Fixing Hardlinks worked this time. Though I tried to Fix Permissions before and it didn't work. I never met any info about fixing hardlinks during my 3-days exploration of that problem (and haven't seen Fix Hardlinks button before).

So if you have never-ending indexing of thousands of files problem with your fans on highest RPM, try this → Preferences → Account → While holding Alt → Fix Permissions → Fix Hardlinks

[Paul34]

No "fix permissions" anywhere on dropbox on my mac.  MacOS 10.13,   Dropbox been running between 100% ad 200% CPU for the last 6 days.

And no phone support, support only available Monday to Friday, no phne options, etc.

Not sure what they have been doing -- I've been using Dropbox for many mnay years with not problems until about a month ago.

[Walter]

Sorry to hear you're not seeing these options upon accessing your desktop app's preferences @Paul34. 

As you've also noticed an unusual spike of our CPU usage, have you tried simply re-installing our app as a first step to troubleshoot this?

If you haven't already, please give it a go and report back with your findings.

Thanks a bunch and welcome to our Community! 

[Paul34]

Contacted your online chat support this morning.  Very quick and efficient, suggested the same thing, worked like a charm.

FWIW, I have had bad experiences with chat-based support in the past, but this was superb.  Minimal wait time, quick responses, fast remediation.

[Walter]

Thanks for keeping me in the loop Paul!

I'm glad to hear it's sorted now.

If you ever come up with a Dropbox question, please feel free to give us a nudge. We're always happy to help!