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Latest update has issues

Helpful | Level 6

 

Screenshot (79).jpg

Perfectly functioning Word Docs not functioning properly on Dropbox.  All shown are Word Docs, the first three cannot be opened via Dropbox, 'Open with' does not list Microsoft Word. All sync without issues, and there are no error messages.

 

Never had this trouble before, and it's one reason why I actually want a Dropbox update to sort this out.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Latest update has issues

Helpful | Level 6

A Dropbox update last night has fixed the problem. 'View in Dropbox' displayed all files correctly - the issue was with Dropbox in the Notification Area, but that's sorted now.

View solution in original post

7 Replies 7
Highlighted

Re: Latest update has issues

Dropboxer
Dropboxer

Hello @Legion -  how are you today?

At first, could you let me know if you're able to preview those files on our website at dropbox.com

In addition, can you let me know if you've tried a simple re-install to see if this helps?

You can do this following the steps outlined in this Help Center article: 

https://help.dropbox.com/installs-integrations/desktop/install-failed 

Let me know what you find and we'll take it from there Jason!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Latest update has issues

Helpful | Level 6

Able to view the files on website. Reinstalled Dropbox and apparently all's well, but as soon as I edit/save any Word doc the problem reoccurs. The files are still synced (and opened correctly) with other devices, so it's not fatal. 

Highlighted

Re: Latest update has issues

Dropboxer
Dropboxer

Glad to hear this helped Jason!

If you'd like to look into this with account specific information, you can go ahead and log a ticket with our team too: https://www.dropbox.com/support 

Make sure to include a link to this thread so our agent can pick it up quickly.

Thanks for the update!

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Highlighted

Re: Latest update has issues

Helpful | Level 6

It didn't help. 

I'll log a ticket.

Highlighted

Re: Latest update has issues

Dropboxer
Dropboxer

Keep me posted Jason!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Latest update has issues

Helpful | Level 6

A Dropbox update last night has fixed the problem. 'View in Dropbox' displayed all files correctly - the issue was with Dropbox in the Notification Area, but that's sorted now.

View solution in original post

Highlighted

Re: Latest update has issues

Dropboxer
Dropboxer

Glad to hear it's resolved now Jason; thanks for keeping me in the loop too!

If you ever bump into an issue or a Dropbox question comes up, feel free to let us know; we're always a post away 

Have a lovely week!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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