Latest update has issues

[Legion]

Perfectly functioning Word Docs not functioning properly on Dropbox.  All shown are Word Docs, the first three cannot be opened via Dropbox, 'Open with' does not list Microsoft Word. All sync without issues, and there are no error messages.

Never had this trouble before, and it's one reason why I actually want a Dropbox update to sort this out.

[Walter]

Hello @Legion -  how are you today?

At first, could you let me know if you're able to preview those files on our website at dropbox.com? 

In addition, can you let me know if you've tried a simple re-install to see if this helps?

You can do this following the steps outlined in this Help Center article: 

https://help.dropbox.com/installs-integrations/desktop/install-failed 

Let me know what you find and we'll take it from there Jason!

[Legion]

Able to view the files on website. Reinstalled Dropbox and apparently all's well, but as soon as I edit/save any Word doc the problem reoccurs. The files are still synced (and opened correctly) with other devices, so it's not fatal. 

[Walter]

Glad to hear this helped Jason!

If you'd like to look into this with account specific information, you can go ahead and log a ticket with our team too: https://www.dropbox.com/support 

Make sure to include a link to this thread so our agent can pick it up quickly.

Thanks for the update!

[Legion]

It didn't help. 

I'll log a ticket.

[Walter]

Keep me posted Jason!

[Legion · Accepted solution]

A Dropbox update last night has fixed the problem. 'View in Dropbox' displayed all files correctly - the issue was with Dropbox in the Notification Area, but that's sorted now.

[Walter]

Glad to hear it's resolved now Jason; thanks for keeping me in the loop too!

If you ever bump into an issue or a Dropbox question comes up, feel free to let us know; we're always a post away 

Have a lovely week!