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Linux Dropbox: fatal python exception

Linux Dropbox: fatal python exception

Capatex
Helpful | Level 5

Hi everybody,

I am new to linux, taking over responsibilty due to a colleague leaving and im very lost.

Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading. I restarted it and now I'm getting the following error with a load of other text:

ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:

Can anybody advise how I am able to fix this? And please bear in mind I am new to all of this 🙂

Thank you so much for your time.

Ross

1 Accepted Solution

Accepted Solutions

Re: Linux Dropbox: fatal python exception

Здравко
Super Collaborator | Level 20

Hi everyone,

On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:

sudo apt-get install libatomic1

On other systems, equivalent commands could be used.

Hope this helps. :wink:

PS: On Fedora usable command is:

sudo dnf install libatomic

View solution in original post

36 Replies 36

Re: Linux Dropbox: fatal python exception

qweqwerqeqw
New member | Level 2

~/.dropbox-dist/dropboxd
dropbox: locating interpreter
dropbox: logging to /tmp/dropbox-antifreeze-h5Fmf6
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7919, in main
File "dropbox/client/main.pyc", line 7843, in main_startup
File "dropbox/client/main.pyc", line 942, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
Aborted (core dumped)

Re: Linux Dropbox: fatal python exception

Fiona
Dropboxer

Hey Ross @Capatex! Thanks for joining.

We have a lot of Linux users in Community. I am not one of them, but I can help! :laughing: I will need a screenshot of the error reported to do so. 

Also, please let me know the version of Dropbox you have installed there. 

Looking forward to seeing the error! 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Linux Dropbox: fatal python exception

laurocesar
New member | Level 2

This is the installation log in an ubuntu xenial:

Downloading Dropbox v85.4.155...
######################################################################## 100.0%
Installing new version...
Dropbox updated to v85.4.155
Starting dropboxd (85.4.155)...
dropbox: locating interpreter
!! dropbox: failed to create log file (Permission denied)!
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 8, in <module>
  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
  File "dropbox/client/configuration/manager.pyc", line 45, in <module>
  File "dropbox/client/configuration/utils.pyc", line 18, in <module>
  File "dropbox/client/autorestart.pyc", line 33, in <module>
  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
  File "apex/__init__.pyc", line 6, in <module>
  File "<_bootstrap_overrides>", line 153, in load_module
ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)
Checking for latest Dropbox version...
Latest   : 85.4.155
Installed: 85.4.155
Dropbox is up-to-date
Starting dropboxd (85.4.155)...
dropbox: locating interpreter
!! dropbox: failed to create log file (Permission denied)!
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 8, in <module>
  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
  File "dropbox/client/configuration/manager.pyc", line 45, in <module>
  File "dropbox/client/configuration/utils.pyc", line 18, in <module>
  File "dropbox/client/autorestart.pyc", line 33, in <module>
  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
  File "apex/__init__.pyc", line 6, in <module>
  File "<_bootstrap_overrides>", line 153, in load_module
ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)

 

Re: Linux Dropbox: fatal python exception

Capatex
Helpful | Level 5

Hi Fiona,

Thank you so much for replying! 🙂

I have attached a screenhot as you asked. I'm not sure how to check which version of dropbox it is? 

Thanks.

RossScreenshot 2019-11-19 at 11.07.27.pngScreenshot 2019-11-19 at 11.07.27.png

Re: Linux Dropbox: fatal python exception

yfreifeld
New member | Level 2

same here:

dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7919, in main
File "dropbox/client/main.pyc", line 7843, in main_startup
File "dropbox/client/main.pyc", line 942, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)

Re: Linux Dropbox: fatal python exception

Silix
New member | Level 2
Same problem here
Dropbox 85.4.155 on ubuntu 16.04.6 lts
Following this thread with attention as dropbox is a business critical component for us
Please solve this asap
Thankyou

Re: Linux Dropbox: fatal python exception

bhuskey
Helpful | Level 5

I am having the same issue. Has anyone been able to resolve this issue?

Re: Linux Dropbox: fatal python exception

Здравко
Super Collaborator | Level 20

Hi everyone,

On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:

sudo apt-get install libatomic1

On other systems, equivalent commands could be used.

Hope this helps. :wink:

PS: On Fedora usable command is:

sudo dnf install libatomic

View solution in original post

Re: Linux Dropbox: fatal python exception

bhuskey
Helpful | Level 5

This workaround fixed my issue. Thank you.

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