Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I'm using Fedora Workstation 25 with GNOME.
Trying to change the Dropbox directory results in the utterly useless message "Unexpected errors occurred. Your Dropbox is ok!".
Steps to recreate problem:
Observations:
I've tried to open these log files, and couldn't read, maybe it's encrypted or is binary files.
sudo chown "$USER" "$HOME"
sudo chown -R "$USER" ~/Dropbox ~/.dropbox
sudo chattr -R -i ~/Dropbox
sudo chmod -R u+rw ~/Dropbox ~/.dropbox
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I know those commands are taken from the Dropbox FAQ. Please have someone update the FAQ so it doesn't tell people to use sudo when making modifications to files/directories that they own, as the last two commands do. It is not required and is bad practice.
It should not be assumed that someone's usercode has sudo rights.
I've tried, but it not work, JaneA.
Hey @tuannv0708,
Thanks for your swift reply!
Would you mind sending in some more details on the matter, such as your device configuration (for instance, are you trying to move the Dropbox folder on an NTFS, HFS, ext4 drive?).
Also, are you receiving any error messages? I'd be glad to follow-up if you give me some more information on what you're experiencing.
Looking forward to hearing back from you,
JaneA
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I have tried this on both NTFS and ext4 and still have issues. This is a clean OS install, other than the NVIDIA drivers that are installed beforehand.
-Installed 64bit Fedora 25 workstation
-Installed 64bit dropbox via https://www.dropbox.com/install-linux
-Formatted secondary drive (NTFS + ext4), and setup auto mount on fstab
-Opened up all permissions and using chown doesn't seem to make a difference since root is always mounting the drive
-When first opening Dropbox, I go to move the location and it returns "Unexpected errors occured. Your Dropbox is ok!"
One thing I would like to add is that about 6 months ago when I did this exact same process... I didn't have problems and didnt even need to change the permissions. Please help
-Formatted secondary drive (NTFS + ext4), and setup auto mount on fstab
That doesn't make sense. Do you mean you set up the secondary drive with two partitions and formatted one NTFS and one ext4? Then you tried to move the Dropbox directory to the NTFS partition?
Please help
C'mon, look at this thread, you may as well write "please help" on a piece of paper, stick it in a bottle and chuck it in the sea.
The only solution to this issue is someone at Dropbox figuring it out where the issue is in the client code and fixing it. All we can do is wait for that to happen.
The support ticket I have open has now been passed to the engineering team. Hopefully one of them will come up with a fix to incorporate in to a client update.
It could be that they issue you're encountering isn't even the same error I am. We're both trying to move the Dropbox directory and we both get the same error message, but it's obviously a generic catch all message that could be displayed in who knows how many circumstances.
I went through the entire process twice. Tried it with ext4 first...then I tried NTFS and same results... as I mentioned in the very first sentence.
I really doubt this issue is beyond Dropbox. I have been able to replicate the exact same error over multiple installations with different medias... I have tried both Fedora 25 + 26 (seperately!!! for those who cant read) and have just gone to a completely different OS to resolve the issue. I did see some people mentioning Arch had similar problems and error codes.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!