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Locations now missing from iPhone since update??

New member | Level 2
New member | Level 2

Hey! So, normally on iPhone, when I go to select an attachment, to email or any other app, I can select from Dropbox if I drill back on 'Locations' but in the last couple days, Dropbox is completely missing - I have to go directly into Dropbox and send from there or download it to another location - which is quite irritating when, for example, I reply to an email and need to attach a file from Dropbox, or I am on Facebook and need to attach a file or image from Dropbox.  I did notice that now my Dropbox has a very different look - so I'm guessing there was an update?  Perhaps this has something to do with the change in integration with ios? Please Help!!

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Re: Locations now missing from iPhone since update??

Dropboxer
Dropboxer

Hi there @Stacey78

As a first step, could you please ensure that the Dropbox mobile app is enabled as a location under that list? 

To do this, when you view the Locations list, tap on the Edit button that should be on the top right corner of your screen and check if the toggle option is enabled for the Dropbox app.

If you don't find it there, could you please try clearing the cache of the mobile app? Maybe that will do the trick.

Spoiler

To clear the cache on your iOS Dropbox mobile app:

  • Navigate to the Account tab.
  • Tap the gear icon in the upper-left corner of the screen.
  • Scroll to the bottom of the screen.
  • Select Clear Cache under Privacy.

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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