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Log-in Failed Despite All

Log-in Failed Despite All

New member | Level 2


Well, I'm stuck.

I guess, first, I'll answer all the questions that you all will ask.

I have a Basic account. I only have 2 [android] devices (my account says) linked to my account.

Only 1 of the devices is actually signed-in to Dropbox (that's what I called linked); when I TRY to log-in the 2nd device, it just keeps giving me "Log-in Failed - Unknown Error - Please contact Dropbox Support".

On that kinda-maybe-sort of "linked" device, I have: a) changed my password; b) used a one-time link to log-in; c) cleared cache and data for the app; d) UNinstalled and then REinstalled the app; e) cleared cache and data on the newly RE-installed app; and f) have tried to sign in with Google.

NOTHING has worked. Same error message each and every time.

This is awful timing, as I am trying to get do a backup data from the hinky device to Dropbox, so I can trade hinky-dinky in for a new phone under insurance.


I would REALLY appreciate some advice on how to empty this swamp. Thank you!

1 Reply 1

Re: Log-in Failed Despite All

Hey there @kailasa108; thanks for joining our Community and sorry to hear about this.

Can you please clarify your device's exact OS version?

While at it, how many devices can you see connected to your account in your Security page online?

Keep me posted!

Community Moderator @ Dropbox

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