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Log in problem in dropbox Passwords app

Log in problem in dropbox Passwords app

Stevie4
New member | Level 2

Hello,

I recently installed the "Passwords" application.
Today I wanted to open the app to start using it, but I have to enter a code to log in even though I have never configured this code.
I got stuck at this stage because there is no button to retrieve the code or reset it.
What can I do?

Thank you for your help.

3 Replies 3

Re: Log in problem in dropbox Passwords app

Jay
Dropboxer

Hi @Stevie4, thanks for posting on the Community!

 

Are you referring to the Dropbox login and password, or the PIN you need to access the Passwords app?

 

A screenshot of what you're seeing would help greatly!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Log in problem in dropbox Passwords app

Terry P.
Collaborator | Level 10

Jay,

 

This caught my attention while researching various problems with this app. What PIN do you mean? I installed the Password app recently on my PC but have never registered a PIN nor do I need one. When I click on the Passwords tray icon it opens the list of passwords at once.

 

Terry

Re: Log in problem in dropbox Passwords app

Jay
Dropboxer
Hi @Terry P., this was my misunderstanding between Passwords and Vault at the time, only the latter of which does have a PIN to login.

Hope this helps to clarify matters!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    Terry P. Collaborator | Level 10
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