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Lost connection on Ipad

Lost connection on Ipad

Sureyya
Helpful | Level 6

I was able to work with Dropbox on my Ipad but now the screen is blank? I checked the download and click open but I still get a blank screen. Its working on my phone!

Can anyone suggest what to do?

1 Accepted Solution

Accepted Solutions

Re: Lost connection on Ipad

Sureyya
Helpful | Level 6

I just turned on/off the Ipad and now the app is working. Thank you for your help

View solution in original post

4 Replies 4

Re: Lost connection on Ipad

Lusil
Dropboxer

Hi there @Sureyya, welcome to the Dropbox Community!

I'd be more than happy to help, I'll just need a bit more info on this. For example:

  • Have you tried rebooting your iPad by any chance? 
  • Have you tried connecting to a different WiFi network?
  • What kind of file are you trying to preview?
  • What steps are you following to open the file? Are you opening it directly from the Dropbox mobile app?

Any additional info and screenshots (without personal info) you could include would be very helpful. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost connection on Ipad

Sureyya
Helpful | Level 6

I cannot access dropbox at all. The screen is blank when I click on dropbox mobile link!

the wifi has been the same. I use my home wifi. 
I dont know how to reboot IPad!

 

Re: Lost connection on Ipad

Sureyya
Helpful | Level 6

I just turned on/off the Ipad and now the app is working. Thank you for your help

Re: Lost connection on Ipad

Lusil
Dropboxer

Glad to hear that all's running how it should, @Sureyya

If anything else pops up, just give us a shout. In the meantime, have a wonderful day ahead! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
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    Sureyya Helpful | Level 6
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