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M1 Mac crashes with external drives after Dropbox is started

M1 Mac crashes with external drives after Dropbox is started

Atze2
New member | Level 2

Hi there!

 

I have had a Macbook Air M1 for a couple of months now. Had crashes up to kernel panics from the start. 

I could boil it down to Dropbox after a few weeks. 

At the moment I can crash my system repeatedly doing the following steps:

- start Dropbox on my Mac; files are located on an external USB drive. 

- wait a short amount of time (during which the drive & Dropbox work fine)

- try to eject the external drive (whether Dropbox was quit before or not)

Effect:

- the drive will not eject, the Finder will eventually lock up

- the HDD Utility will not eject the drive either and will lock up

- next there is two variants: the first one produces a kernel panic pretty quickly and the report after reboot says something about "IOMediaBSDClient"; the second one will crash only the Finder,  which will then not be able to be restarted and eventually the whole system freezes, only to be rebooted by pressing the power button for a longer time

 

I replaced everything except for the Macbook, of course. And the different drives/ hubs (tried with and without hub)/ cables I tested work fine for days without issues when I do NOT use the dropbox client. But once I start the Dropbox client, the crashes will come, even if I do not try to eject the external drive with the Dropbox folder. Though not that often, maybe once/ twice a day. 

 

Hope someone has an idea how to solve that. I would really continue with Dropbox as I have for the lat 10 years. 

 

1 Accepted Solution

Accepted Solutions

Re: M1 Mac crashes with external drives after Dropbox is started

Hannah
Dropboxer

Hey @Atze2, thanks for your post!

Generally, keeping the Dropbox folder on an external drive, is something that is not really suggested, as some issues may indeed occur.

Have you tried an advanced reinstall of the Dropbox application, to see if that helps?

Let me know how you get on!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Re: M1 Mac crashes with external drives after Dropbox is started

Hannah
Dropboxer

Hey @Atze2, thanks for your post!

Generally, keeping the Dropbox folder on an external drive, is something that is not really suggested, as some issues may indeed occur.

Have you tried an advanced reinstall of the Dropbox application, to see if that helps?

Let me know how you get on!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: M1 Mac crashes with external drives after Dropbox is started

Atze2
New member | Level 2

I did the advanced reinstall and it seemed to work. I will try to get by without the external hard drive, too. But my initial tests after the reinstall while still using the external drive did not show any of the issues there were before. 

 

Thanks very much!

Re: M1 Mac crashes with external drives after Dropbox is started

Hannah
Dropboxer
Super! And I was happy to help!

If you need anything else, let us know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: M1 Mac crashes with external drives after Dropbox is started

mk1962
New member | Level 2

Generally the DropBox client on Apple silicon is not great. 

It regularly hangs on two different machines that I have. 

No such issues on my Intel Macs (all patched to latest OS).

Re: M1 Mac crashes with external drives after Dropbox is started

mesodisk
New member | Level 2

Is it still recommended that the Dropbox folder not be kept on an external drive? Or has that changed?

If not recommended, what are the issues?

Thanks 

Re: M1 Mac crashes with external drives after Dropbox is started

Megan
Dropboxer
Hi @mesodisk, happy Monday! 

Yes, this is still recommended by us. 

As to why, feel free to have a look at this Help Center article. 

If you have any questions, I am here.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Megan Dropboxer
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    mesodisk New member | Level 2
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    mk1962 New member | Level 2
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    Atze2 New member | Level 2
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