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Re: Mac client keeps asking to turn on accessibility

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Mac client keeps asking to turn on accessibility

Explorer | Level 4

I'm running Dropbox for Mac v58.4.92, and every time I log in to my machine, I get a message from Dropbox asking me to turn on accessibility:

Screen Shot 2018-10-02 at 9.12.22 am.png

Every time I tick 'Don't show this to me again' and then 'Not Now', but it comes back the next time I log in. What can I do to disable this message?

1 Accepted Solution

Accepted Solutions
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Re: Mac client keeps asking to turn on accessibility

Dropboxer

Hi folks,

I have good news here, we have a fix for this, it's in our v59 beta:

https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000

The fix will also be included in our upcoming v59 stable, which users will auto-update to around the 10th Oct all being well.

Hope this helps!

View solution in original post

14 Replies 14
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Re: Mac client keeps asking to turn on accessibility

Dropboxer

Hey there @therealsomeguy - how are you today?

Since you use macOS, you noticed requests for additional permissions, such as an authorization dialogue box requesting your computer username and password, a request to turn on Accessibility, or a request to turn on Automation.

Authorizing permissions with these dialogue boxes are required by macOS and they allow for the full functionality of Dropbox.

As per your inquiry now, I would suggest that you tried turning on "Accessibility" and then disable it should you wish not to keep it enabled - careful though as some of our features may not work as expected. These include the Dropbox badge, showing viewer info to people you share content with and better file syncing prioritization. 

If you decline this request, Dropbox features may not work as expected. 

Should you still wish to disable it after installation:

  1. Go to the Security & Privacy section of System Preferences.
  2. Click the Privacy tab.
  3. Click Accessibility in the menu.
  4. Click the lock icon to unlock your system preferences at which point you'll be asked to enter your computer's username and password (not your Dropbox username and password)
  5. Check the box beside the Dropbox icon to enable accessibility or uncheck to disable accessibility.
  6. Click the lock icon again to re-lock system preferences.

 

Give this a go for me please (i.e. enabling it and then disabling it following the steps I provided above) and let me know if this worked for you. 

Thanks in advance for your reply and apologies for the lengthy reply. Oh, and happy October!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Mac client keeps asking to turn on accessibility

Explorer | Level 4

Hi Walter,

Thanks for your quick response.

Unfortunately that didn't work - I tried enabling it, logging out, logging back in again, (didn't get the message here), disabling it, logging out and logging back in again and got the message again. 

It seems it's not respecting the 'Don't show this to me again' option.

Any other ideas?

Thanks for your help!

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Re: Mac client keeps asking to turn on accessibility

Dropboxer

Sorry to hear this persists @therealsomeguy.

May I reach out to you directly via email to the email address you use for your Forum's profile to look into this together, internally and with all of my tools available?

Let me know here and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Mac client keeps asking to turn on accessibility

Explorer | Level 4

That would be great, thanks Walter.

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Re: Mac client keeps asking to turn on accessibility

Dropboxer

Thanks for the confirmation @therealsomeguy - I have just sent you an email.

Check your inbox when you get the chance and we'll take it from there.

Thanks for your patience and cooperation; until we speak again, enjoy the rest of your day!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Mac client keeps asking to turn on accessibility

Explorer | Level 4

Hi I also have same issue. Already tried your solution but still not help. Could you PM me as well for the follow up?

Thank you.

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Re: Mac client keeps asking to turn on accessibility

New member | Level 2

This seems to be a general issue, probably related to macOS Mojave. I have this problem too, and it would be great if a solution could be posted here (or better yet, this should be fixed in the next release).

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Re: Mac client keeps asking to turn on accessibility

Dropboxer

Hi folks,

I have good news here, we have a fix for this, it's in our v59 beta:

https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000

The fix will also be included in our upcoming v59 stable, which users will auto-update to around the 10th Oct all being well.

Hope this helps!

View solution in original post

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Re: Mac client keeps asking to turn on accessibility

New member | Level 2

I'm having the same problem, onset since upgrading to macOS Mojave. It's exceptionally irritating. I'm well aware of why Dropbox asks for this, I simply don't need or want that functionality.

Edit:  aaaaaand... I just saw the last post indicating a fix is coming.

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