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Message using old version of Dropbox

Message using old version of Dropbox

Shepsl
Explorer | Level 4

I keep getting a message when starting desktop Dropbox that I'm using an old version, but when I download install .exe and try to execute it says invalid and check app store. Seems it's confusing desktop with mobile app. If I go to mobile device it seems to be up to date, but I'm not sure. Version on mobile is 114.2.12.

1 Accepted Solution

Accepted Solutions

Re: Message using old version of Dropbox

Rich
Super User II

Just click Install anyway. Microsoft is trying to get you to install the app from the store, which is intended for mobile devices and does not work the same as the regular Dropbox client.

View solution in original post

6 Replies 6

Re: Message using old version of Dropbox

Walter
Dropboxer

Hey there @Shepsl - how are you today?

Could you please provide me with a screenshot of the exact error you get on your desktop and if possible try to install our latest stable version in the meantime?

Let me know how it goes!

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Message using old version of Dropbox

Shepsl
Explorer | Level 4

Hi @Walter Thanks for your reply. I'm attaching 3 screenshots. This all happens on my laptop. I did recently install Dropbox on my Android tablet, and now I have a feeling the version message really refers to the Android app. But look at what happens. I shouldn't be getting an .exe file if the message is about the Android app. (There's text below the 3 images that explains them.)
TIA !

DB msg 01.jpg

 

DB msg 02.jpg

 

DB msg 03.jpg

 

1. The message in the DB window when I start Dropbox.

2. The screen I get when I click that message, which takes me to the Dropbox site and automatically downloads the install executable (see lower left corner).

3. The message I get when I click the install executable.

Re: Message using old version of Dropbox

Rich
Super User II

Just click Install anyway. Microsoft is trying to get you to install the app from the store, which is intended for mobile devices and does not work the same as the regular Dropbox client.

Re: Message using old version of Dropbox

Walter
Dropboxer

And make sure to let us know how this went as well @Shepsl.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Message using old version of Dropbox

Shepsl
Explorer | Level 4

@Walter and @Rich That worked! I have to say that that whole Microsoft thing and the way the choices are displayed is really misleading -- not to mention alarming.  The "Install anyway" button gets lost in the shuffle of misdirection.  It should be right up top and say "CONTINUE WITH INSTALLATION OF DESKTOP APP".   

Thank you both for your help!

Re: Message using old version of Dropbox

Walter
Dropboxer

Glad to hear this worked and thanks for keeping us in the loop @Shepsl.

If you ever come up with a Dropbox question, please let us know.

In the meantime, have a maginificent weekend!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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