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Microsoft Office 2013 freezing with Dropbox App running on Windows 7

Microsoft Office 2013 freezing with Dropbox App running on Windows 7

WoLa
New member | Level 2

Hi there,

I have Microsoft office 2013 and Dropbox app running on a Windows 7 machine, but it seems that both are not working fine together. I deactiveted "Show Dropbox as a save location in Microsoft Office" under Microsoft Office add-in and as well defined to never show the Dropbox badge. Anyway, even without opening a specific document in Word MS Office will freeze. The freezing as well does not depend on the location (within or outside Dropbox folder) of a document when opening. Quitting the Dropbox app does resolve the issue, but I want to have both, MS Office and Dropbox app, running.

Is there a way to unistall the MS Office integration?

Any advice on this will be highly appreciated.

Best,

Wolfram

3 Replies 3

Re: Microsoft Office 2013 freezing with Dropbox App running on Windows 7

Walter
Dropboxer

Hello Wolfram - welcome to our Community!

I'm sorry to hear you're having issues with this; let's have a look into this. 

At first, can you confirm that you removed Dropbox as Place in Office following the steps outlined here?

https://help.dropbox.com/installs-integrations/third-party/adding-place-microsoft-office

Specifically:

  1. Click the Dropbox icon in your system tray.
  2. Click the gear.
  3. Choose Preferences.
  4. Uncheck the box next to Show Dropbox as a save location in Microsoft Office.

If you did and still have this issue, could you reboot your computer and re-install our app (maybe your Office app too) and let me know the results?

Thank you in advance @WoLa


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Microsoft Office 2013 freezing with Dropbox App running on Windows 7

WoLa
New member | Level 2

Hi Walter,

I did already all this and even re-installed the system, but the problem persists.

Best,

Wolfram

Re: Microsoft Office 2013 freezing with Dropbox App running on Windows 7

Walter
Dropboxer

Thanks for checking those for me Wolfram - it's most appreciated.

As I'd like to have a better look into this, I just sent you a brief message to your Dropbox associated email address.

Whenever you find some spare time, please take a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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