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Microsoft Word Online will not open on Dropbox on my Mac

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Microsoft Word Online will not open on Dropbox on my Mac

Explorer | Level 3

I cannot open any Word documents on Dropbox any more so that I can edit them in Word Online and not have to download, edit, then upload again.  

I used to be able to open a Word doc directly into Word Online and edit it.   I am on a Mac, with MacOS Catalina, version 10.15.3.

 

PPTs and Excel will open but not into their Online versions.  Word docs won't open at all unless I download them to my desktop.  PDFs will open and I can view them.

 

4 Replies 4
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Re: Microsoft Word Online will not open on Dropbox on my Mac

Dropboxer
Dropboxer

Hi @Kim_Ben, thanks for posting!

Are you referring to docx files not opening in Office Online? What is the exact error message you’re getting?

Could you forward a screenshot so I can look into this further? Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Microsoft Word Online will not open on Dropbox on my Mac

Explorer | Level 3

Screen Shot 2020-02-13 at 5.48.51 PM.png

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Re: Microsoft Word Online will not open on Dropbox on my Mac

Explorer | Level 3

That is all I see.  No error message.  It just sits on that screen with a blue line constantly moving in the URL line at top . And there it switches back and forth saying dropbox.com and office.live.com.  

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Re: Microsoft Word Online will not open on Dropbox on my Mac

Dropboxer
Dropboxer

It looks like the browser is blocking the site for some reason. Could you try switching browsers to see if this helps?

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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