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Microsoft office online not opening files

Microsoft office online not opening files

Darren86
New member | Level 2

I have tried opening a spreadsheet file today using excel online but it wont open the file.  The file is there in the folder, i have access to it but office online wont open it, tried other files too but wont open.
is there an issue with office online?
only seems to have happened today
my connection is fine also

1 Accepted Solution

Accepted Solutions

Re: Microsoft office online not opening files

Walter
Dropboxer

Sorry to hear about this @Darren86 - let's take a look now.

First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? 

While we're at it, how large are the files you're trying to open and do they open locally on your computer when you download them? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Microsoft office online not opening files

Walter
Dropboxer

Sorry to hear about this @Darren86 - let's take a look now.

First off, have you rebooted your computer at all lately? Also, did you try another browser, clearing your cache or an incognito window to see if this a browser specific problem? 

While we're at it, how large are the files you're trying to open and do they open locally on your computer when you download them? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Microsoft office online not opening files

laolao
Explorer | Level 3

Tried to open an excel file in my ipad Dropbox application. However it shown Office OpenXML spreadsheet and my file couldn’t open. What does it means?

Re: Microsoft office online not opening files

Walter
Dropboxer

Could you post a screenshot of the exact error you get @laolao


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Microsoft office online not opening files

laolao
Explorer | Level 3

6F237A09-A6EE-4DFE-A436-40FE29196741.jpeg

Re: Microsoft office online not opening files

Walter
Dropboxer

I see now @laolao - thanks for the screenshot.  This shouldn't be happening since this file type is previewable normally within our mobile so let's have a further look now.

To begin with, can you please check if there's any pending updates for our mobile app AND your device's OS? 

Another thing I'd like you to try is clearing the mobile app's cache and log out and in of your account again. To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache” .

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Let me know how it goes and we'll take it from there! 

PS: I was also wondering, how does this specific file preview on our website?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Microsoft office online not opening files

laolao
Explorer | Level 3

I have followed your guides. However I still encounter the same issue.. “Office Open XML Spreadsheet”.. unless I click on  “Open With” Microsoft Excel, then I can see my file.

i have tried to save my file type as xls, it works! Why?

Re: Microsoft office online not opening files

Walter
Dropboxer

I see @laolao - thanks for the additional info!

May I reach out via your Dropbox associated email address to have a further look into this with all of my tools at my disposal?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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